Silvia Hernandez
North Las Vegas,NV
Summary
Well-qualified candidate with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
Real Estate Agent
RealtyOne Group
10.2018 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Managed approximately 30 incoming calls, emails per day from customers.
Customer Service Representative
Sitel
02.2021 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed approximately 40 incoming calls per day from customers.
Education
M.D. - Business Management
College of Southern Nevada
Las Vegas, NV09.2019
Skills
- Strong organizational skills
- Excellent teamwork
- Highly Professional
- Negotiation
- Customer Relationship Building
- Outbound Sales
- Continuous Improvement
- Active Listening
- Complaint resolution
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Sitel
02.2021 - 09.2023
Real Estate Agent
RealtyOne Group
10.2018 - Current
M.D. - Business Management
College of Southern Nevada
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