Summary
Overview
Work History
Education
Skills
Timeline
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Silvia Lopez

Colton,CA

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Inbound Stower/Truck Unloader

Amazon
Rialto, CA
06.2022 - Current
  • Ensured that all items were properly labeled and stored in their designated locations.
  • Maintained a safe, clean, and organized work environment at all times.
  • Identified damaged goods received as part of the shipment process and reported them accordingly.
  • Used handheld scanner to sort products onto appropriate shelves daily.
  • Sorted, packed, and prepared customer orders for shipment.
  • Scanned customers' orders and put the items in robotic pods.
  • Unloaded inbound freight and placed it into designated bays or slots.

Cashier

Smart And Final
Colton, CA
02.2021 - 12.2021
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits, or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Cashier

Target
Pomona, CA
03.2019 - 11.2020
  • Scanned guest items and bagged them.
  • Assisted guest with finding the right product for their needs.
  • Handled cashier responsibilities such as ringing up sales, processing payments, and providing receipts
  • Greeted guest upon entering the store and provided assistance.
  • Stocked shelves with merchandise according to company standards.
  • Maintained a clean work environment.
  • Processed returned merchandise according to company policies.
  • Completed transactions in an efficient manner, while providing excellent guest service.
  • Handled guest complaints in a professional manner.

Key Leader

Fallas Paredes Discount Stores
Pomona, CA
01.2015 - 12.2018
  • Conducted weekly meetings with store personnel to review progress and set goals.
  • Managed the scheduling of employees across multiple departments ensuring adequate coverage at all times.
  • Utilized POS system for accurate tracking of inventory levels, pricing changes.
  • Opened and closed store in absence of senior managers.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Worked closely with human resources to support employee management and organizational planning.
  • Maintained positive working relationship with fellow staff and management.

Education

GED -

Jefferson Community Adult School
Los Angeles, CA
02-1994

Skills

  • Order Fulfillment
  • Sorting and Labeling
  • Picking and Packing
  • Pallet Jacks
  • Receiving and Processing Shipments
  • Packaging and Labeling
  • Barcode scanning
  • Efficient Movement
  • Handheld scanner
  • Multitasking
  • truck unloading
  • Customer Service
  • Money Handling
  • Order Processing
  • Teamwork
  • Retail Sales
  • Returns and exchanges
  • Cash Register Operation
  • Customer Assistance

Timeline

Inbound Stower/Truck Unloader

Amazon
06.2022 - Current

Cashier

Smart And Final
02.2021 - 12.2021

Cashier

Target
03.2019 - 11.2020

Key Leader

Fallas Paredes Discount Stores
01.2015 - 12.2018

GED -

Jefferson Community Adult School

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Silvia Lopez