Silvia Magana
Summary
Seasoned Administrative Professional with 13 years of experience in customer service. Expertise in executive-level support, including calendar management and meeting coordination. Committed to enhancing operational efficiency and maintaining discretion in high-stakes environments.
Overview
1
1
Language
1
1
Certification
17
17
years of professional experience
Work History
Office Assistant
Church World Service
Houston, Texas
11.2024 - Current
- Organized office operations and procedures by managing calendars, scheduling appointments, preparing reports, and maintaining records for upper management, contributing to effective workflow.
- Supported Church World Service office operations through efficient execution of administrative tasks and front desk coverage, ensuring smooth daily functioning.
- Managed incoming calls, emails, and visitor inquiries with professional, courteous communication.
- Assisted with onboarding materials, supply tracking, and routine office procurement.
Patient Care Specialist
Day N Night Medical Supply
05.2023 - Current
- Coordinated scheduling for Patient CPAP set-ups across care specialists and upper management, optimizing calendar efficiency
- Scheduled Microsoft Teams appointments for patients unable to attend CPAP set-ups in person, enhancing patient accessibility to care.
- Processed intake orders for patients by verifying insurance benefits, medical documentation, and ensuring timely payment processing
Senior Telecommunicator/ Dispatcher
Houston Police Department
06.2022 - 04.2023
- Mediated 100+ daily customer inquiries regarding by-laws while processing sensitive legal documentation.
- Streamlined reimbursement and reconciliation expense reporting through cost-efficient practices.
- Coordinated onboarding for new employees and supported visitor management and office orientation.
Office Manager
First Service Residential
01.2016 - 06.2022
- Managed front desk operations, screening calls, and handling incoming mail while overseeing office logistics.
- Provided comprehensive administrative support, including calendar management and meeting coordination.
- Established vendor contracts and managed budget, achieving $10K cost reduction.
- Developed disaster recovery manuals for 100+ employees and led successful onboarding initiatives.
- Coordinated emergency response training with local police to enhance crisis preparedness.
Administrative Assistant/ Call Center Agent
First Service Residential
01.2010 - 01.2016
- Mediated and addressed 100+ daily customer inquiries in relation to bylaws and deed restrictions, and processed sensitive legal documentation and updated title resale certifications within a 24-hour deadline.
- Handled resident inquiries, phone calls, and front-desk correspondence to ensure timely responses.
- Coordinated community association operations to enhance service delivery.
- Implemented cost-efficient accounting practices in relation to reimbursement, reconciliation expense reporting, and processing of Homeowner Association- HOA coupon orders for over 300 properties
Education
Bachelor of Arts - Criminal Justice
Sam Houston State University
Huntsville , TXAssociates - General Studies
Lone Star College
Houston , TXSkills
- Admin support
- Presentation development
- Scheduling management
- Database Management
- Agenda preparation
- Expense Reporting
- Budget Management
- Project Management
- Travel Arrangement
- Time management
- Solid Organizational Skills
- Impeccable Communication Skills
- Interpersonal communication
- Resource Coordination
- Proficiency in Microsoft Office
Affiliations
Houston Citizens’ Police Academy Alumni, Member
Certification
Certified Texas Notary Public
Languages
Spanish
Native/ Bilingual
Timeline
Office Assistant
Church World Service
11.2024 - Current
Patient Care Specialist
Day N Night Medical Supply
05.2023 - Current
Senior Telecommunicator/ Dispatcher
Houston Police Department
06.2022 - 04.2023
Office Manager
First Service Residential
01.2016 - 06.2022
Administrative Assistant/ Call Center Agent
First Service Residential
01.2010 - 01.2016
Bachelor of Arts - Criminal Justice
Sam Houston State University
Associates - General Studies
Lone Star College