Silvia Orozco
Phoenix,AZ
Summary
Results-driven professional with a strong background in customer service, sales, and operational management. Adept at handling high call volumes, engaging customers, and building lasting relationships to drive sales and satisfaction. Proven ability to thrive in fast-paced, high-pressure environments while maintaining meticulous attention to detail and delivering exceptional client experiences. Skilled in lead generation, contract management, and resolving customer concerns with professionalism and efficiency. Eager to leverage strong communication skills, problem-solving abilities, and a customer-first approach in a dynamic call center sales environment.
Overview
33
33
years of professional experience
Work History
Residential Realtor
Best Homes Real Estate
Glendale, AZ
01.2020 - Current
- Assisted buyers and sellers in navigating the real estate process, ensuring smooth transactions from initial consultation to closing.
- Educated clients on market conditions, property values, and mortgage options to empower informed decision-making.
- Managed inbound and outbound calls to leads generated through social media marketing campaigns, following up consistently to nurture relationships, qualify prospects, and convert them into clients.
- Utilized CRM tools to track leads, manage client communications, and maintain a database for future opportunities.
Lab Supervisor
NDX Continental Lab
Phoenix, AZ
06.2001 - 04.2019
- Supervised a team of twelve direct reports, overseeing front and back-office operations in a fast-paced, high-volume environment.
- Managed daily inbound and outbound calls, assisting clients with order inquiries, customizations, and issue resolution in a timely and professional manner.
- Maintained strict compliance with state-mandated regulations, ensuring patient safety, ethical practices, and industry best standards.
- Ensured all products met stringent quality control measures, aligning with both company and client expectations.
Office Manager
Second Smile Denture Care
Bakersfield, CA
10.1991 - 06.2001
- Supervised front and back-office operations, ensuring a smooth patient experience from appointment scheduling to post-visit follow-up.
- Managed patient relations, addressing concerns with professionalism and ensuring a welcoming and supportive office environment.
- Oversaw insurance billing, payment processing, and financial reporting, ensuring accuracy and compliance with insurance regulations.
Skills
- Fluent in English and Spanish
- Building and maintaining client relationships
- Handling inbound and outbound calls professionally
- Explaining products and services clearly to customers
- Addressing customer inquiries, concerns, and objections
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Logging customer interactions and resolutions in CRM systems
Timeline
Residential Realtor
Best Homes Real Estate
01.2020 - Current
Lab Supervisor
NDX Continental Lab
06.2001 - 04.2019
Office Manager
Second Smile Denture Care
10.1991 - 06.2001