Silvia Ortiz
Palmetto,FL
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Guest Services Coordinator
The Tides RV Resort
12.2023 - Current
- Gave information about area attractions and provided directions.
- Booked appointments, accepted payments and answered guest questions.
- Trained junior team members in customer service strategies and property policies.
- Confirmed arrival and departure times for guests.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns in a timely manner.
Pharmacy Technician
Apothicare Pharmacy
06.2023 - 11.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Technician
Eckerds Pharmacy
05.2021 - 05.2023
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured, and compounded medications following standard procedures.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Education
Plant City High School
Plant City, FL01-2025
Skills
- Strong multitasking
- Customer service standards
- Team player attitude
- Team motivation
- Guest relations
- Guest complaint resolution
- Basic accounting
- Credit card systems
- Accepting payments
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Guest Services Coordinator
The Tides RV Resort
12.2023 - Current
Pharmacy Technician
Apothicare Pharmacy
06.2023 - 11.2023
Pharmacy Technician
Eckerds Pharmacy
05.2021 - 05.2023
Plant City High School
Similar Profiles
Renee BussRenee Buss
Server & Bartender at Sunflower RV Resort (Cal Am Properties)Server & Bartender at Sunflower RV Resort (Cal Am Properties)
Riley JewellRiley Jewell
Maintenance Crew Member at Keystone Heights RV ResortMaintenance Crew Member at Keystone Heights RV Resort
Michelle IngleMichelle Ingle
Seasonal RV Park Host at Priest Gulch RV ResortSeasonal RV Park Host at Priest Gulch RV Resort