Summary
Overview
Work History
Education
Skills
Certification
Languages
English second language
Timeline
Generic

Silvia Pies

Rock Springs,WY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Pizza Delivery Driver

Dominos
12.2023 - 03.2024

Driver Aide

Castle Rock Rehab Centetr
01.2024 - 02.2024
  • Ensured patient safety during transport by adhering to established protocols and guidelines.

Medical Assistant

Derma Texas
08.2023 - 10.2023
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.

Dialysis Technician Student

US Renal
05.2023 - 07.2023
  • Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
  • Reduced infection rates by maintaining strict aseptic techniques during all procedures.
  • Collaborated with interdisciplinary team members for comprehensive patient care, adjusting treatment plans as needed.
  • Increased patient satisfaction by providing compassionate support and addressing concerns throughout the dialysis process.

P.S.R Patient Services Representative

Envision Radiology
10.2022 - 04.2023
  • Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
  • Enhanced communication between patients and healthcare providers, ensuring timely delivery of test results and medical advice.
  • Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.


P.S.R Patient Services Representative

Optum- WellMed Clinic
04.2021 - 09.2022
  • Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
  • Enhanced communication between patients and healthcare providers, ensuring timely delivery of test results and medical advice.
  • Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
  • Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.

Nuclear Medicine Driver

Cardinal Health
09.2020 - 03.2021
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Followed all relevant traffic laws and safety regulations.

Nuclear Medicine Delivery Driver

M.D.S Medical Delivery Driver
04.2019 - 03.2020
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Mitigated potential risks associated with hazardous materials transport through strict adherence to established safety protocols and guidelines.

Nuclear Medicine Delivery Driver

B.D.S Business Delivery Services.
10.2018 - 03.2020
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

Medical Assistant

Expedian Urgent Care
01.2018 - 09.2018
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

Patient Experience Representative

CareCentrix
10.2015 - 12.2017
  • Maintained patient confidentiality by adhering to HIPAA regulations and securely handling sensitive information.
  • Contributed to high-quality customer service by consistently receiving positive feedback from patients in satisfaction surveys.
  • Improved patient education materials by collaborating with healthcare providers to develop clear and informative resources on various medical conditions and treatments.
  • Actively participated in staff meetings, contributing ideas for improving overall patient experience at the facility.
  • Maintained strong knowledge of clinic policies and procedures, ensuring consistent application throughout daily tasks and interactions with patients.

Education

Associate of Arts -

Arizona College
Glendale, AZ
12.2015

Skills

  • Customer Service
  • Customer Communication
  • Dispatch Interaction
  • Documentation
  • Account development
  • Time management abilities
  • Self Motivation
  • Multitasking
  • Analytical Skills
  • Goal Setting
  • Problem-solving aptitude
  • Attention to Detail

Certification

  • NCPCT - Patient Care Technician

Languages

Spanish
Native or Bilingual

English second language

.E.S.L Graduate 2008

Timeline

Driver Aide

Castle Rock Rehab Centetr
01.2024 - 02.2024

Pizza Delivery Driver

Dominos
12.2023 - 03.2024

Medical Assistant

Derma Texas
08.2023 - 10.2023

Dialysis Technician Student

US Renal
05.2023 - 07.2023

P.S.R Patient Services Representative

Envision Radiology
10.2022 - 04.2023

P.S.R Patient Services Representative

Optum- WellMed Clinic
04.2021 - 09.2022

Nuclear Medicine Driver

Cardinal Health
09.2020 - 03.2021

Nuclear Medicine Delivery Driver

M.D.S Medical Delivery Driver
04.2019 - 03.2020

Nuclear Medicine Delivery Driver

B.D.S Business Delivery Services.
10.2018 - 03.2020

Medical Assistant

Expedian Urgent Care
01.2018 - 09.2018

Patient Experience Representative

CareCentrix
10.2015 - 12.2017

Associate of Arts -

Arizona College

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Silvia Pies