Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Silvia Ramos-Harp

Chula Vista,California

Summary

Dynamic and detail-oriented professional with extensive experience at CVESD, excelling in document management and customer service. Proven ability to streamline processes and enhance efficiency, while maintaining confidentiality. Skilled in data entry and fostering positive parent and teacher relations, ensuring a welcoming environment and effective communication.

Overview

19
19
years of professional experience

Work History

Secretary

CVESD
Chula Vista, California
07.2023 - Current
  • Pleasantly welcomed visitors, directed to appropriate location or person, answer phone calls, and maintained front reception desk.
  • Maintained filing systems to ensure easy access to documents and records.
  • Utilized office software to create documents and spreadsheets.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Managed calendar reminders for upcoming deadlines or events associated with the office and school.
  • Updated contact lists on a regular basis; created new contacts as needed.
  • Anticipated leadership needs by preparing or gathering records, reports and correspondence.
  • Handled confidential documents with discretion.
  • Handle incoming calls and directed callers to appropriate department or employee.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.

Attendance Health Secretary

CVESD
Chula Vista, California
07.2019 - 07.2023
  • Streamlined filing systems to enhance document retrieval efficiency.
  • Managed patient records, ensuring compliance with documentation standards.
  • Utilized electronic health record systems to optimize data management processes.
  • Greeted students upon arrival, fostering a welcoming environment.
  • Preserved confidentiality when handling sensitive information during all interactions.
  • Assisted in managing inventory of medical forms and office supplies.

Clerk/Typist

CVESD
Chula Vista, California
03.2006 - 06.2019
  • Optimized handling of incoming documents and preserved orderly filing systems.
  • Typed correspondence and reports using word processing software.
  • Assisted in data entry tasks to support team operations.
  • Ensured compliance with company policies in document handling.

Education

Associate of Arts - N/A

Southwestern College
Chula Vista, CA
06-1998

Skills

  • Customer service excellence
  • Parent and teacher relations
  • Document management and attention to detail
  • Time management and prioritization
  • Student registration
  • Confidentiality and discretion
  • Reception and phone etiquette
  • Verbal and written communication
  • Data entry and office software proficiency
  • Mail distribution and calendar management

Affiliations

  • Coached volleyball as an ELOP teacher 2025 school year

Languages

Spanish
Professional

Timeline

Secretary

CVESD
07.2023 - Current

Attendance Health Secretary

CVESD
07.2019 - 07.2023

Clerk/Typist

CVESD
03.2006 - 06.2019

Associate of Arts - N/A

Southwestern College

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