Silvia Reese
Baytown,TX
Summary
Client relations professional with proven track record in enhancing client satisfaction and driving business growth. Skilled in strategic communication, conflict resolution, and relationship management. Strong focus on team collaboration, adaptability, and delivering tailored solutions to customers. Known for reliability and aligning efforts with evolving business needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Relations Director
Aveanna Healthcare
12.2024 - Current
- Develops and maintains strong professional relationships with healthcare providers, facility staff, and referral sources to enhance Aveanna's reputation and presence within the Texas Medical Center while promoting enteral nutrition and respiratory equipment.
- Autonomously operates in the field, strategically managing time, resources, and territory to maximize outreach efforts and account management.
- Regularly collaborates in marketing efforts with internal partners and external agencies (i.e. Kate Farms, Abbott, Nestle) to maintain existing accounts and explore new business opportunities.
- Regularly interacts with patients and their families at bedside for education sessions on Aveanna's enteral nutrition equipment prior to discharge.
- Efficiently collaborates with internal teams to streamline administrative processes and enhance the initiation of care at month-end, ensuring alignment with organizational goals.
Account Manager, Clinical Supervisor
Nutritious Lifestyles
08.2022 - 11.2024
- Established trust-based business relationships, resulting in a revenue increase of approximately $400,000 per year.
- Developed comprehensive quarterly business reviews (QBRs) and Power Point presentations to analyze performance and communicate insights across nine managed accounts.
- Assisted facilities with annual Texas Health and Human Services (THHS) state surveys to ensure regulatory compliance and enhance resident safety and satisfaction.
- Managed team performance and development to achieve business objectives, demonstrating effective leadership and mentorship.
- Conducted nutrition assessments in collaboration with the multidisciplinary team to optimize patient care, leveraging knowledge of nutrition products and their impact on outcomes.
Business Owner, Registered Dietitian
At The Table With Silvia, LLC
08.2020 - 08.2022
- Provided nutrition education and meal planning utilizing a consultative sales approach to build strong relationships.
- Planned and cooked meals at clients' residences, while developing marketing material to enhance brand visibility.
Sports Dietitian, Strength and Conditioning Coach
Wagner College
06.2019 - 08.2020
- Developed, launched, managed, budgeted, and oversaw fueling station operations and initiatives for the 22 varsity sports teams, achieving specific financial goals while demonstrating strong organizational and multitasking skills.
- Cared for athletes with eating disorders in a multidisciplinary setting, collaborating closely with healthcare professionals to optimize patient outcomes.
- Coached and supported the professional development of sports nutrition interns, through effective mentorship and guidance.
Clinical Registered Dietitian
Sodexo Healthcare
10.2017 - 06.2019
- Delivered specialized nutrition care to critically ill patients in the intensive care unit (ICU), collaborating seamlessly with physicians and allied health professionals to enhance patient outcomes.
- Conducted daily rounds in the cardiac ICU, providing support and evidence-based nutrition education to patients and families during recovery, fostering understanding and engagement in their healthcare journey.
- Oversaw bariatric program conducting pre-surgical evaluations to assess patient readiness and suitability for bariatric procedures.
- Contributed to policy development and participated in performance improvement initiatives, leveraging data analysis to improve patient satisfaction and operational efficiency.
Education
Master of Science - Exercise Physiology And Sports Nutrition
Florida State University
Tallahassee, FL08-2017
Bachelor of Science - Dietetics And Nutrition
Florida International University
Miami, FL05-2015
Skills
- Client relationship management
- Healthcare Industry Insight
- Geographic Territory Management
- Strong Interpersonal Skills
- Organizational Strategy
- Customer Training
- Analytical Problem-Solving
- Effective Time Management
Certification
Registered Dietitian, CDR
Licensed Dietitian, TDLR
Certified Strength and Conditioning Specialist, NASM
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Spanish
Limited Working
Timeline
Client Relations Director
Aveanna Healthcare
12.2024 - Current
Account Manager, Clinical Supervisor
Nutritious Lifestyles
08.2022 - 11.2024
Business Owner, Registered Dietitian
At The Table With Silvia, LLC
08.2020 - 08.2022
Sports Dietitian, Strength and Conditioning Coach
Wagner College
06.2019 - 08.2020
Clinical Registered Dietitian
Sodexo Healthcare
10.2017 - 06.2019
Registered Dietitian, CDR
Licensed Dietitian, TDLR
Certified Strength and Conditioning Specialist, NASM
Master of Science - Exercise Physiology And Sports Nutrition
Florida State University
Bachelor of Science - Dietetics And Nutrition
Florida International University
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