Silvia Strozier
Easthampton
Summary
Extensive, diversified customer and patient service experience with excellent organizational skills. Great communications and interpersonal skills with a strong work ethic. Respectful of sensitive and confidential material; educated in health, business and privacy laws HIPAA & FERPA. Quick learner and conscientious worker who excels in a team environment and can equally work independently successfully.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Head Cashier
Home Depot
Riverhead, NY
2024 - 05.2025
- Supervised daily cash register operations, ensuring accurate transactions and efficient customer service.
- Trained new cashiers on best practices for customer interactions and register systems.
- Managed cash handling procedures, maintaining compliance with company policies and security protocols.
- Resolved customer complaints effectively, improving overall satisfaction and store reputation.
- Coordinated end-of-day cash reconciliation processes to ensure financial accuracy and accountability.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Cashier/Customer Service
Lowe's Home Improvement
Riverhead, NY, USA
03.2017 - 04.2020
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about products and services; provided quick customer service
- Experienced in monetary transactions such as giving out and receiving change
- Excellent interpersonal communication; provided quick customer service
Head Housekeeper
Rosario’s
East Hampton, NY, USA
06.2015 - 09.2016
- Helped with all housekeeping needs
- Supervised other housekeepers when needed
- Followed room cleaning procedures and safety guidelines
- Created work schedules for all housekeeping personnel
Sales Associate
Home Depot
Greensboro, GA, USA
02.2014 - 05.2015
- Assisted customers with shopping needs in different areas as needed
- Helped patrons check out daily by cash, credit, debit or account
- Provided information about products and services
- Opened customer accounts by recording account information
- Addressed any questions, concerns customers had leading to countless Customer Service Awards
Education
Medical Office Administration Diploma - undefined
Hunter Business School
Medford, NY04.2019
Skills
- Medical Terminology
- ICD-10 / CPT Coding
- Billing with Modifiers
- HCPCS II
- Health Insurance Rules
- Health Regulations
- Electronic Medical Records
- Keyboarding – 30 wpm
- Microsoft Office Suite 2016
- QuickBooks 2018
- Google Apps
- HIPAA Compliance
Certification
Insurance & Coding Specialist, National Center for Competency Testing
Languages
Spanish
Professional Working
Timeline
Cashier/Customer Service
Lowe's Home Improvement
03.2017 - 04.2020
Head Housekeeper
Rosario’s
06.2015 - 09.2016
Sales Associate
Home Depot
02.2014 - 05.2015
Medical Office Administration Diploma - undefined
Hunter Business School
Head Cashier
Home Depot
2024 - 05.2025