LAUREN HERNDON
Riverview,FL
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Detail-oriented Medical Receptionist with 2-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff. Reliable medical office professional years of experience working in busy settings with high patient volumes. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Head Cashier
Sprouts Farmers Market Inc.
Riverview, FL
08.2022 - 04.2023
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Maintained records of daily transactions including sales receipts, cash received, discounts issued.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Assisted other departments when needed by providing additional support during busy periods.
- Trained new team members in cash register operation, stock procedures and customer services.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
Medical Receptionist
TGH powered by Fast Track Urgent Care
Riverview , FL
04.2023 - 04.2024
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Checked patients in and out for appointments and collected co-payments.
- Entered insurance, demographics and health history into patient database.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Processed patient payments and scanned identification and insurance cards.
Education
High School Diploma -
Riverview High School
Riverview, FL06-2013
Skills
- Payment Processing
- Price Verification
- Training and coaching
- Drawer balancing
- Positive Attitude
- Adaptability and Dependability
- Cash Handling
- Cash Register Operation
- Punctuality
- Customer Relations
- Opening and closing procedures
- Hard-working
- Customer Service
- Medical Charting
- Medical Terminology
- Medical Billing
- Billing support
- Insurance Verification
- HIPAA Compliance
- Front Desk Operations
- Telephone Etiquette
- Electronic Medical Records
- Patient Scheduling
- Patient Registration
- Insurance Claims
Timeline
Medical Receptionist
TGH powered by Fast Track Urgent Care
04.2023 - 04.2024
Head Cashier
Sprouts Farmers Market Inc.
08.2022 - 04.2023
High School Diploma -
Riverview High School