Silvia Ventura
Hollywood,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic and adaptability. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Coordinator
Ferrari Fort Lauderdale
Fort Lauderdale, FL
01.2025 - Current
- Tracked order status from start to finish ensuring that deliveries were made on time.
- Prepared monthly invoices for payment collection from clients.
- Assisted sales team in preparing quotes for potential clients.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Monitored inventory levels and ordered additional supplies as needed.
- Facilitated communication between different departments in order to resolve issues quickly.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Recruited, interviewed and selected employees to fill vacant roles.
Service Drive Supervisor
Jaguar Land Rover
North Miami, FL
09.2022 - 01.2025
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Monitored employee performance and provided constructive feedback.
- Conducted regular team meetings to discuss customer issues and develop solutions.
- Reviewed customer feedback surveys to identify areas for improvement in the service drive process.
- Addressed customer complaints promptly and professionally, resolving issues effectively.
- Coordinated with technicians, advisors, and service department staff to ensure efficient workflow.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Receptionist
Toyota
Hollywood, FL
02.2020 - 09.2022
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Scheduled and confirmed appointments and meetings for management team.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Welcomed large volume of guests and improved overall customer service.
- Worked with office manager to attain operational goals.
Vendor
Sanctuary Teas
Miami, FL
01.2018 - 02.2020
- Built and removed different displays and specific products based on customer requirements and promotional needs.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
- Answered requests and concerns with friendly and knowledgeable service.
- Implemented processes that drove change and improved performance.
Assistant
Grand Salon & Spa
Davie, FL
05.2018 - 11.2019
- Answered incoming calls and recorded accurate messages.
- Rang up customers by processing payments and promoted products to increase sales.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Collected payment from customers and scheduled next appointments.
- Assisted hairstylist with washing, blow-drying and styling.
Education
Associate of Science - Health Management
Broward College
Fort Lauderdale, FL06.2023
Skills
- Customer Service
- Business Operations Understanding
- Organization and Efficiency
- Creative Problem Solving
- Multitasking and Prioritization
Languages
Spanish
Professional
Portuguese
Limited
English
Professional
Timeline
Coordinator
Ferrari Fort Lauderdale
01.2025 - Current
Service Drive Supervisor
Jaguar Land Rover
09.2022 - 01.2025
Receptionist
Toyota
02.2020 - 09.2022
Assistant
Grand Salon & Spa
05.2018 - 11.2019
Vendor
Sanctuary Teas
01.2018 - 02.2020
Associate of Science - Health Management
Broward College
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