Silvia Maria Torres Orozco

• Enter sales orders in the system , generate invoices.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

• Main point of contact in the factory between sales agents and production.
• Handled customer inquiries, complaints, and returns

professionally, ensuring a positive experience for all clients.

• Processed transactions accurately while maintaining a high level of customer service.
• Helped customers locate products and checked store system for merchandise at other sites.

• Handle Sales Manager agenda .
• Make meeting summaries and follow up.
• Enter sales orders for 5 stores in the city.
• Main contact in factory with Store staff.