Silviana Micco
Orlando,FL
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
3
3
years of professional experience
Work History
Bartender
Señor Frog's Orlando
01.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Barista Shift Supervisor
Crema Gourmet Espresso Bar
02.2022 - 01.2023
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Server
7 Mares Restaurant
08.2021 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Organizational ability
- Fluency in English
- Cash register operation
- Hospitality service expertise
- Creative mixology
- Menu memorization
- Attending multiple customers
- Responsible alcohol service
Accomplishments
- Improved team productivity with morale-boosting incentives.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Bartender
Señor Frog's Orlando
01.2023 - Current
Barista Shift Supervisor
Crema Gourmet Espresso Bar
02.2022 - 01.2023
Server
7 Mares Restaurant
08.2021 - 02.2022