SILVINA LUCIANA COMBA RASTELLI
Loma Linda,CA
Summary
Results-oriented Passenger Service Supervisor experienced in enhancing customer satisfaction and operational efficiency. Supervised teams to deliver exceptional service, streamline check-in operations, and resolve complex inquiries. Committed to driving continuous improvements in overall passenger experience.
Overview
27
27
years of professional experience
Work History
Customer Service Lead
Menzies Aviation
Ontario, CA
05.2021 - Current
- Resolved customer inquiries and complaints efficiently and professionally.
- Supervised customer service team to ensure effective communication and support.
- Trained new staff on customer service procedures and company policies.
Driver
Lyft
12.2018 - 03.2020
- Provided safe and reliable transportation to passengers in diverse locations.
- Maintained cleanliness and functionality of the vehicle throughout shifts.
- Communicated effectively with passengers to enhance their ride experience.
Driver
Uber
09.2018 - 03.2020
- Provided safe and reliable transportation to passengers in diverse locations.
- Communicated effectively with passengers to enhance their ride experience.
- Maintained cleanliness and functionality of the vehicle throughout shifts.
Caregiver
A&H Quality Home Care Services
Upland, California
04.2019 - 12.2019
- Administered medications according to care plans and schedules.
- Assisted clients with daily living activities and personal hygiene tasks.
- Communicated effectively with clients and families regarding care needs.
PASSENGER SERVICE SUPERVISOR
SWISSPORT ARGENTINA SRL
01.2006 - 01.2009
- AEROMEXICO
- CONTACT: CRISTINA CANTERUCCIO/EDUARDO ALONSO @+5411-5480-4739
- Supervised passenger service operations at major airports, ensuring compliance with safety regulations.
- Coordinated check-in processes for passengers, enhancing overall travel experience.
- Managed team schedules to ensure adequate staffing during peak travel times.
PASSENGER SERVICE SUPERVISOR
SWISSPORT ARGENTINA SRL
01.2004 - 01.2009
- MALAYSIA AIRLINES
- CONTACT: CRISTIAN AGUERO @+54911-6244-8645
- Supervised passenger check-in processes and ensured compliance with airline procedures.
- Coordinated baggage handling operations to enhance passenger satisfaction and efficiency.
- Managed customer inquiries, providing timely assistance and resolving issues effectively.
PASSENGER SERVICE AGENT/LOST & FOUND SERVICE AGENT
AVIANCA
01.2002 - 01.2006
- (AEROVIAS DE COLOMBIA)
- CONTACT: SANDRA ELIZABETH ROMERO LANDABURU @+54911-5345-7960
- Assisted passengers with check-in procedures and boarding processes.
- Provided information about flight schedules and airport services.
- Handled passenger inquiries and resolved issues promptly.
PASSENGER SERVICE SUPERVISOR
CUBANA DE AVIACION
01.2000 - 01.2002
- CONTACT: CARLOS ALANIS @+5411-4326-3131
- Supervised passenger check-in processes for efficient service delivery.
- Coordinated baggage handling operations to ensure timely transfers.
- Managed team schedules to maintain optimal staffing levels.
PASSENGER SERVICE AGENT
LAPA
01.2000 - 01.2002
- (LINEAS AEREAS PRIVADAS ARGENTINAS)
- Assisted passengers with check-in and boarding procedures.
- Provided information about flight schedules and gate changes.
- Handled passenger inquiries and resolved issues promptly.
PASSENGER SERVICE AGENT
GOL TRANSPORTES AEREOS
01.2006
- CONTACT: MARIANA CHAMORRO @+54911-5482-1503
- Assisted passengers with check-in and boarding procedures.
- Provided information on flight schedules and airport services.
- Handled passenger inquiries and resolved issues promptly.
Education
GED DIPLOMA -
FONTANA ADULT SCHOOL
BACHELOR'S DEGREE -
INSTITUTO MARIANO MORENO
LUIS GUILLON, BUENOS AIRES, ARGENTINASENIOR 6 DEGREE -
ASOCIACION ARGENTINA DE CULTURA INGLESA (AACI)
CAPITAL FEDERAL, BUENOS AIRES, ARGENTINASkills
- Check-in Process Management
- Baggage Handling Coordination
- Passenger Boarding Coordination
- Ticketing
- Customer Service
- Bilingual (Spanish)
- Team leadership
- Staff training
- Conflict resolution
- Safety compliance
- Attention to detail
- Time management
- Problem solving
- Communication skills
Timeline
Customer Service Lead
Menzies Aviation
05.2021 - Current
Caregiver
A&H Quality Home Care Services
04.2019 - 12.2019
Driver
Lyft
12.2018 - 03.2020
Driver
Uber
09.2018 - 03.2020
PASSENGER SERVICE SUPERVISOR
SWISSPORT ARGENTINA SRL
01.2006 - 01.2009
PASSENGER SERVICE AGENT
GOL TRANSPORTES AEREOS
01.2006
PASSENGER SERVICE SUPERVISOR
SWISSPORT ARGENTINA SRL
01.2004 - 01.2009
PASSENGER SERVICE AGENT/LOST & FOUND SERVICE AGENT
AVIANCA
01.2002 - 01.2006
PASSENGER SERVICE SUPERVISOR
CUBANA DE AVIACION
01.2000 - 01.2002
PASSENGER SERVICE AGENT
LAPA
01.2000 - 01.2002
GED DIPLOMA -
FONTANA ADULT SCHOOL
BACHELOR'S DEGREE -
INSTITUTO MARIANO MORENO
SENIOR 6 DEGREE -
ASOCIACION ARGENTINA DE CULTURA INGLESA (AACI)