SILVIO DELGADO
Miami,FL
Summary
Telecommunications and Electronics Engineer with more than 9 years of experience as a computer network administrator, installation, maintenance and updating of hardware and software, server administration, email databases and information backups. Experience in Windows Server, SQL Server, VMware, Veeam Backup, Microsoft office 365, Adobe Acrobat Pro and basic programming knowledge. Furthermore, I have been Experience as an IT Support Specialist at the company Real Systems Inc based in Miami, offering remote and in-person technical support. for hardware and software.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Support Specialist
|Real Systems Inc
Miami, Florida
01.2024 - 02.2025
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections..
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Used ticketing systems to manage and process support actions and requests.
Computer Network Administrator
Credit And Commerce Bank
Pinar Del Río, Pinar Del Río
05.2015 - 10.2023
- Identified and immediately resolved issues with network devices.
- Reduced downtime with proactive identification and resolution of IT issues.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
Education
Master of Science - Telecommunications And Electronics Engineer
Hermanos Saíz Montes De Oca University
Pinar Del Río,Cuba07-2012
Skills
- Computer Network Administrator using Windows Server, SQL Server
- VMware, VeeamBackup, Microsoft Windows, Microsoft Office 365 and Adobe acrobat Pro
- Basic programming knowledge, remote desktop support Troubleshooting network, TCP/IP
- Software installation, and data backup and recovery
- Wireless networks, VPN configuration
Certification
- CompTIA A+ – In Progress
- CompTIA Network+ – In Progress
- CompTIA Security+ – In Progress
- Microsoft MCA Azure Administrator Associate – In Progress
- Microsoft Azure Fundamentals – In Progress
- AWS Cloud Practitioner – In Progress
- AWS Certified Solutions Architect Associate – In Progress
- Cisco CCNA (Implementing and Administering Cisco Solutions) – In Progress
Timeline
IT Support Specialist
|Real Systems Inc
01.2024 - 02.2025
Computer Network Administrator
Credit And Commerce Bank
05.2015 - 10.2023
Master of Science - Telecommunications And Electronics Engineer
Hermanos Saíz Montes De Oca University
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