Summary
Overview
Work History
Education
Skills
Languages
ADDITIONAL INFORMATION
Timeline
Generic

SILVIO Y. MURILLO BENITEZ

Hollywood,USA

Summary

Operations and Compliance Leader with experience in valet parking operations and over 10 years of background in legal compliance, risk management, and team oversight. Proven ability to manage fast-paced environments, improve operational performance, and lead teams to deliver high-quality customer service. Strong expertise in process improvement, staff training, and maintaining compliance with company standards. Bilingual: English (Fluent) | Spanish (Native).

Overview

16
16
years of professional experience

Work History

Legal Specialist - Disciplinary Control

CVC - Environmental Authority
01.2010 - 01.2017
  • Managed complex case workloads, ensuring timely resolution and compliance with regulations.
  • Conducted investigations and analyzed data to support organizational accountability.
  • Improved internal processes through evaluation and reporting.

Legal Consultant / Customer Service Support

Superintendence of Public Utility Services (Colombia)
01.2012
  • Provided personalized, written, and telephone support to users of public utility services.
  • Prepared and projected timely responses to petitions, information requests, tutela actions, popular actions, and administrative appeals.
  • Supported the review and processing of complaints, investigations, and claims related to public service providers.
  • Applied institutional procedures for personalized customer service and case management using SIGME and ORFEO systems.
  • Reviewed assigned documents and files to ensure accuracy, completeness, and compliance with internal procedures.
  • Prepared reports, legal communications, and responses for users, service providers, government entities, and control agencies.
  • Identified service-related issues that could create operational or legal risk and reported findings to the supervisor.
  • Managed assigned matters with quality, accuracy, confidentiality, and timely follow-up.

Legal Consultant

Government & Public Sector Contracts
01.2016
  • Advised on contracts, compliance, and administrative processes.
  • Drafted legal documents, reports, and communications.
  • Supported regulatory compliance and operational procedures.

Legal Advisor / Compliance Specialist

Government of Valle del Cauca
01.2017 - 01.2020
  • Led internal audits and investigations, identifying risks and improving organizational processes.
  • Monitored contractual activities across departments within the Central Administration of Valle del Cauca Government.
  • Supported the preparation of reports and responses for external control agencies and public entities.
  • Assisted in consolidating audit reports and follow-up documentation related to internal control processes.
  • Prepared legal concepts and administrative law recommendations related to government contracts and compliance matters.
  • Participated in the planning, execution, and reporting of internal audits and improvement plans.
  • Followed up on judicial and administrative proceedings involving the department.
  • Monitored public action processes and compliance activities assigned to the administration.
  • Maintained organized and compliant documentation management, including audit files, reports, and digital records.
  • Coordinated the delivery of audit documentation and payment support files according to internal procedures and compliance standards.

Valet Attendant / Team Support

Valet Parking Operations
01.2025 - Current
  • Support daily valet operations in high-volume, fast-paced environments, ensuring efficient vehicle flow and exceptional guest service.
  • Coordinate with team members to maintain service standards, reduce wait times, and improve overall customer experience.
  • Assist with scheduling coordination, shift coverage, and operational organization.
  • Handle cash transactions and ensure accuracy in reporting and accountability.
  • Train new team members on procedures, safety protocols, and customer service expectations.
  • Identify and address operational issues in real time to maintain efficiency and safety.

Education

Law Degree (Attorney) - Law

Universidad San Buenaventura Cali
Cali, Colombia
09.2007

Specialization in Administrative Law - Law

Universidad Santiago De Cali
Cali, Colombia
12.2011

Specialization in Disciplinary Law - Law

Universidad Externado De Colombia
Colombia
05.2015

Internal Auditor Training - undefined

ICONTEC International
Cali, Colombia
01.2017

Real Estate Sales Associate - undefined

Florida
01.2026

Skills

  • Operations Management
  • Team Leadership & Staff Development
  • Customer Service Excellence
  • Scheduling & Workforce Planning
  • Risk Management & Compliance
  • Process Improvement
  • Performance Metrics & Reporting
  • Conflict Resolution
  • Training & Onboarding
  • Payroll & Timekeeping Oversight
  • Attention to Detail & Accuracy
  • Microsoft Office (Word, Excel, Outlook)

Languages

Spanish (Native)
English (Fluent)

ADDITIONAL INFORMATION

Work Authorization: Authorized to work in the U.S.

Timeline

Valet Attendant / Team Support

Valet Parking Operations
01.2025 - Current

Legal Advisor / Compliance Specialist

Government of Valle del Cauca
01.2017 - 01.2020

Legal Consultant

Government & Public Sector Contracts
01.2016

Legal Consultant / Customer Service Support

Superintendence of Public Utility Services (Colombia)
01.2012

Legal Specialist - Disciplinary Control

CVC - Environmental Authority
01.2010 - 01.2017

Real Estate Sales Associate - undefined

Internal Auditor Training - undefined

ICONTEC International

Law Degree (Attorney) - Law

Universidad San Buenaventura Cali

Specialization in Administrative Law - Law

Universidad Santiago De Cali

Specialization in Disciplinary Law - Law

Universidad Externado De Colombia