Operations and Compliance Leader with experience in valet parking operations and over 10 years of background in legal compliance, risk management, and team oversight. Proven ability to manage fast-paced environments, improve operational performance, and lead teams to deliver high-quality customer service. Strong expertise in process improvement, staff training, and maintaining compliance with company standards. Bilingual: English (Fluent) | Spanish (Native).
Overview
16
16
years of professional experience
Work History
Legal Specialist - Disciplinary Control
CVC - Environmental Authority
01.2010 - 01.2017
Managed complex case workloads, ensuring timely resolution and compliance with regulations.
Conducted investigations and analyzed data to support organizational accountability.
Improved internal processes through evaluation and reporting.
Legal Consultant / Customer Service Support
Superintendence of Public Utility Services (Colombia)
01.2012
Provided personalized, written, and telephone support to users of public utility services.
Prepared and projected timely responses to petitions, information requests, tutela actions, popular actions, and administrative appeals.
Supported the review and processing of complaints, investigations, and claims related to public service providers.
Applied institutional procedures for personalized customer service and case management using SIGME and ORFEO systems.
Reviewed assigned documents and files to ensure accuracy, completeness, and compliance with internal procedures.
Prepared reports, legal communications, and responses for users, service providers, government entities, and control agencies.
Identified service-related issues that could create operational or legal risk and reported findings to the supervisor.
Managed assigned matters with quality, accuracy, confidentiality, and timely follow-up.
Legal Consultant
Government & Public Sector Contracts
01.2016
Advised on contracts, compliance, and administrative processes.
Drafted legal documents, reports, and communications.
Supported regulatory compliance and operational procedures.
Legal Advisor / Compliance Specialist
Government of Valle del Cauca
01.2017 - 01.2020
Led internal audits and investigations, identifying risks and improving organizational processes.
Monitored contractual activities across departments within the Central Administration of Valle del Cauca Government.
Supported the preparation of reports and responses for external control agencies and public entities.
Assisted in consolidating audit reports and follow-up documentation related to internal control processes.
Prepared legal concepts and administrative law recommendations related to government contracts and compliance matters.
Participated in the planning, execution, and reporting of internal audits and improvement plans.
Followed up on judicial and administrative proceedings involving the department.
Monitored public action processes and compliance activities assigned to the administration.
Maintained organized and compliant documentation management, including audit files, reports, and digital records.
Coordinated the delivery of audit documentation and payment support files according to internal procedures and compliance standards.
Valet Attendant / Team Support
Valet Parking Operations
01.2025 - Current
Support daily valet operations in high-volume, fast-paced environments, ensuring efficient vehicle flow and exceptional guest service.
Coordinate with team members to maintain service standards, reduce wait times, and improve overall customer experience.
Assist with scheduling coordination, shift coverage, and operational organization.
Handle cash transactions and ensure accuracy in reporting and accountability.
Train new team members on procedures, safety protocols, and customer service expectations.
Identify and address operational issues in real time to maintain efficiency and safety.
Education
Law Degree (Attorney) - Law
Universidad San Buenaventura Cali
Cali, Colombia
09.2007
Specialization in Administrative Law - Law
Universidad Santiago De Cali
Cali, Colombia
12.2011
Specialization in Disciplinary Law - Law
Universidad Externado De Colombia
Colombia
05.2015
Internal Auditor Training - undefined
ICONTEC International
Cali, Colombia
01.2017
Real Estate Sales Associate - undefined
Florida
01.2026
Skills
Operations Management
Team Leadership & Staff Development
Customer Service Excellence
Scheduling & Workforce Planning
Risk Management & Compliance
Process Improvement
Performance Metrics & Reporting
Conflict Resolution
Training & Onboarding
Payroll & Timekeeping Oversight
Attention to Detail & Accuracy
Microsoft Office (Word, Excel, Outlook)
Languages
Spanish (Native)
English (Fluent)
ADDITIONAL INFORMATION
Work Authorization: Authorized to work in the U.S.
Timeline
Valet Attendant / Team Support
Valet Parking Operations
01.2025 - Current
Legal Advisor / Compliance Specialist
Government of Valle del Cauca
01.2017 - 01.2020
Legal Consultant
Government & Public Sector Contracts
01.2016
Legal Consultant / Customer Service Support
Superintendence of Public Utility Services (Colombia)
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA