MICHELLA BROWN
Jacksonville,FL
Summary
Detail-oriented business professional with experience in healthcare financial services and legal account resolution. Expertise in managing complex patient accounts, negotiating resolutions, and collaborating with stakeholders. Proven supervisory experience in coordinating operations and maintaining financial controls. Currently pursuing an MBA in Data Analytics to enhance analytical and leadership capabilities for a management role focused on operational efficiency.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Follow-Up Legal Specialist
UF Health Jacksonville
Jacksonville, FL
09.2020 - Current
- Manage complex patient accounts involving legal claims, third-party liability, settlements, hospital liens, insurance payments, and outstanding balances.
- Communicate with attorneys, patients, guarantors, insurance representatives, and internal departments regarding account balances and legal matters.
- Research and analyze account information to determine the most suitable follow-up and resolution strategies.
- Negotiate account resolutions and respond to attorney and patient requests for balance reductions.
- Prepare and process more than 80 responses to attorney and patient balance-reduction requests while ensuring accuracy and timely follow-up.
- Process and post legal settlement checks to patient accounts while verifying payment accuracy and proper account resolution.
- Review settlement documentation to ensure payments are applied according to settlement terms and established departmental procedures.
- Resolved discrepancies in settlement payments, insurance activity, outstanding balances, and payment posting to ensure accuracy and compliance.
- Review account documentation related to accidents, injuries, hospital liens, third-party liability, and insurance payments.
- Interpret organizational policies, insurance guidelines, financial requirements, and departmental procedures when resolving complex accounts.
- Clarified account balances, financial responsibilities, policies, and procedures to attorneys, patients, and guarantors, enhancing understanding and resolution.
- Collaborate with Patient Financial Services and other departments to resolve account issues and support timely account resolution.
- Identify complex account concerns and escalate matters to leadership when additional review or authorization is required.
- Maintain accurate account documentation while protecting confidential patient and financial information in accordance with HIPAA and organizational policies.
- Conduct legal and public-record research using electronic databases and available research resources.
- Coordinate account activities involving bankruptcies, estates, hospital liens, and death certificates.
- Supported account research efforts to clarify financial discrepancies. and shared information to support departmental goals and promote efficient team workflow.
Front Office Supervisor
Hyatt Regency Jacksonville
Jacksonville, FL
02.2014 - 05.2020
- Supervised daily front-office operations while maintaining high standards of guest service and operational efficiency.
- Guided and supported front-desk employees during shifts to enhance service delivery and operational performance.
- Addressed escalated guest concerns and implemented appropriate solutions to maintain service standards and guest satisfaction.
- Coordinated daily work assignments and assisted employees with resolving guest, financial, and operational concerns.
- Supported employee development by providing guidance on departmental procedures, service expectations, and problem resolution.
- Performed night-audit responsibilities, including reviewing and verifying daily revenue, guest accounts, financial transactions, and receipts.
- Oversaw cash-handling procedures and reconciled daily financial transactions to maintain financial integrity.
- Conducted audits of business processes to ensure financial accuracy and compliance with internal controls.
- Collaborated with Sales, Marketing, and other departments to support hotel operations and organizational initiatives.
Education
Master of Business Administration (MBA) - Data Analytics
Saint Leo University
Saint Leo, FL08-2027
Bachelor's Degree - Business Management
Saint Leo University
Saint Leo, FLSkills
- Revenue Cycle Operations
- Account Resolution Strategies
- Patient Account Management
- Legal Negotiation Techniques
- Risk management
- HIPAA Compliance
- Policy interpretation
- Data analysis
- Financial Reporting
- Account Reconciliation
- Operations Management
- Workflow management
- Interdepartmental Collaboration
- Microsoft Office
- Leadership & Team Collaboration
- Process Improvement
- Customer relations
Certification
Notary Public, State of Florida
Timeline
Follow-Up Legal Specialist
UF Health Jacksonville
09.2020 - Current
Front Office Supervisor
Hyatt Regency Jacksonville
02.2014 - 05.2020
Master of Business Administration (MBA) - Data Analytics
Saint Leo University
Bachelor's Degree - Business Management
Saint Leo University