Sim Bajwa
Ashburn,VA
Summary
IT Specialist experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Specialist
ABBTECH
02.2023 - Current
- Monitor and analyze Separating Employee/Contractor requests in Service Manager / ServiceNow
- Create/Research request and associate information from other data repositories
- Validate requests against SharePoint records and assets in Asset Manager
- Monitor organizational mailbox folder messages for supplementary information
- Issue Pre-Coordination e-mails
- Update SharePoint records with information from Service Manager, Asset Manager, and SEC Coordinator Mailbox
- Update Asset Manager records with necessary information
- Update Service Manager Request Tasks and close when complete
- Coordinate with onsite personnel to locate assets
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Maintained compliance with regulatory standards and safety requirements.
Consultant /Sales Representative
My Guys Moving And Storage
01.2020 - 02.2023
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Developed and delivered engaging sales presentations to convey product benefits.
- Utilized CRM software to manage customer accounts and track performance metrics.
Security Consultant /Sales Associate
FrontPoint Security Solutions LLC
11.2014 - 08.2019
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Stayed current on company offerings and industry trends.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Used CRM software to maintain detailed contact logs and account records.
- Developed and implemented sales strategies to increase customer loyalty and retention.
Education
Associate of Applied Business - Business
Northern Virginia Community College
Annandale, VA05.2012
Skills
- Customer Support Needs Assessment
- Component Replacements
- Account Management
- Desktop Support
- Technical Support and Assistance
- Configuring Devices
- Computer Hardware Knowledge
- MS Office Proficiency
- Application Support
- Apple IOS
Certification
CompTIA Security +
Issued April 2023 Expires April 2026
Credential ID COMP001022145200
Timeline
IT Specialist
ABBTECH
02.2023 - Current
Consultant /Sales Representative
My Guys Moving And Storage
01.2020 - 02.2023
Security Consultant /Sales Associate
FrontPoint Security Solutions LLC
11.2014 - 08.2019
Associate of Applied Business - Business
Northern Virginia Community College
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