SIM PHAM
Houston,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Nail Technician
02.2012 - Current
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Prepared nail beds and cuticles, shaped nails and applied polish for over 8 daily customers.
- Responded to customer requests and concerns about gel application and nail art designs.
- Completed consultations with spa guests to determine nail care needs.
- Maintained master appointment calendar covering all customer visits, employee schedules and special events.
- Communicated effectively with management concerning important customer issues.
- Implemented deals for specialty services such as acrylic nails to increase revenue by 25%.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Customer Service Associate
04.2002 - 08.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered constant flow of customer calls with minimal wait times.
Education
BBA - Business Administration
Da Lat University
Da Lat, Vietnam06.2000
Skills
- Supply Maintenance
- Work Station Cleaning
- Improvement Plans
- Tool Sanitization
- Artificial Tip Application
- Industry Standards
- Gel and Powder Polish
- Social Media Platforms
- Product Promotion
- Relaxation Techniques
- Acrylics Removal
- Information Updates
- Infection Control
- Creative Solutions
- Administrative Support
- Front Desk Management
- Inventory Control Processes
- Personnel Scheduling
- Special Requests
- Chemical Composition
- Safety Inspections
- Call Answering and Routing
Timeline
Nail Technician
02.2012 - Current
Customer Service Associate
04.2002 - 08.2009
BBA - Business Administration
Da Lat University
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