Sim Zenda
Summary
Diligent customer experience professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
7
7
years of professional experience
Work History
Customer Experience Specialist
Bath Fitter
11.2023 - 02.2025
- Responded to high volume of incoming calls & social media messages utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Administrative Coordinator
Bath Fitter
10.2022 - 11.2023
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed bi-weekly payroll.
Executive Assistant
Green Banker Realty
10.2019 - 08.2022
Quality Assurance Specialist
Central Coast Home Health And Hospice
06.2018 - 09.2019
Education
Business
Cuesta College
San Luis Obispo, CASkills
- Client advocacy
- Request management
- CRM software
- Call documentation
- Data entry
- Multitasking and prioritization
- Stress tolerance
- Strategic thinking
Timeline
Customer Experience Specialist
Bath Fitter
11.2023 - 02.2025
Administrative Coordinator
Bath Fitter
10.2022 - 11.2023
Executive Assistant
Green Banker Realty
10.2019 - 08.2022
Quality Assurance Specialist
Central Coast Home Health And Hospice
06.2018 - 09.2019
Business
Cuesta College
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