Sima Baron
Las Vegas
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager
Duct Master
09.2021 - 10.2024
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Ordered supplies and equipment to maintain adequate inventory levels.
Supervisor
Sitel
06.2018 - 05.2021
- Directed and supervised team of 20 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Customer Service Representative
C3 Customer Contact Channels
06.2017 - 06.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
Lincoln Academy
06-2014
Skills
- Data Entry
- Customer Service
- Inventory Control
- Operations Management
- Compliance Monitoring
- Employee Supervision
- Team Supervision
- Contract Administration
Certification
- Previously licensed Property and Casualty License - NV Department of Insurance.
Education and Training
other
Timeline
Office Manager
Duct Master
09.2021 - 10.2024
Supervisor
Sitel
06.2018 - 05.2021
Customer Service Representative
C3 Customer Contact Channels
06.2017 - 06.2018
High School Diploma -
Lincoln Academy
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