Sima Tara Barazandeh
Chapel Hill,NC
Summary
Reliable and passionate sales and customer service professional. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with high degree of accuracy. Thrives in fast-paced deadline-driven environments. Offers strong administrative, relationship-building and problem solving abilities.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Wellness Specialist
Well
Chapel Hill, North Carolina
06.2024 - Current
- Directed member wellness coaching and behavior change support.
- Improved member wellness through coaching and behavior change support.
- Provided wellness coaching and behavior change guidance to empower members in achieving personal health goals.
- Completed health assessments and discussed wellness goals with members.
- Led health assessments and aligned wellness goals with members.
- Advanced wellness planning through health assessments and goal reviews.
- Provided education on nutrition, stress management, and healthy habits.
- Connected members with wellness resources and community support services to enhance their overall well-being.
- Coordinated referrals to wellness resources and community support services.
Administrative Assistant
Acupuncture & Apothecary
Chapel Hill, North Carolina
10.2023 - 06.2024
- Supported practitioners with daily administrative tasks and calendar coordination.
- Managed patient scheduling and appointment reminders for acupuncture and apothecary services.
- Coordinated product orders, deliveries, and restocking for apothecary inventory.
- Answered phones and greeted clients in clinic reception.
- Organized front desk files, correspondence, and office supplies.
- Prepared invoices, handled payments, and balanced daily cash activity.
Demo Event Specialist
Boro Beverage
Chapel Hill, North Carolina
03.2020 - 04.2024
- Arranged demonstration areas to attract prospective customers and enhance engagement.
- Assisted customers in locating items, addressed questions and provided product samples.
- Set up product displays before demonstrations and checked after completing the presentation to maintain attractive sales space.
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
- Engaged consumers in stores and at outdoor events, promoted product sampling to increase brand awareness.
- Recorded quantities of sample and coupon distribution to estimate productivity and sales.
- Prepared and delivered sleek and professional sales presentations to explain product benefits.
- Collaborated with team members to meet sales goals for products.
- Established and maintained positive relationships with customers.
- Educated potential customers on product value and quality, successfully enticing them to make purchases.
Head Baker
Gray Squirrel Coffee Company
01.2020 - 11.2022
- In-house head baker in charge of developing, testing, producing and baking entire cafe menu.
- Created unique recipes and confections that distinguished the bakery in a competitive market.
- Delivered consistent, high-quality bakery items daily, enhancing customer satisfaction.
- Rotated menu depending on day, week or season.
- Helped maintain a consistent 100% score from the health department.
- Oversaw budgets and cost controls to maintain efficient operations.
- Managed food delivery logistics to ensure timely receipt of supplies. to guarantee timely arrival of supplies.
- Oversaw customer service operations, effectively managing order taking and complaint resolution.
- Provided tastings and gave bakery updates to non-bakery staff (baristas and management)
Membership Sales Consultant
O2 Fitness Clubs
03.2019 - 03.2020
- Recruited new members through active prospecting, referral programs, and community outreach, and expanded membership base.
- Handled the direct sales and enrollment of gym memberships and packages to customers
- Met and exceeded sales quotas by providing excellent sales techniques and customer service
- Guided customers in service choices by addressing inquiries on terms, pricing, and availability, enhancing informed decision-making.
- Fostered customer satisfaction through strong relationship-building skills, consistent follow-up, and effective issue resolution.
- Conducted front desk intake assessments; scheduled and conducted membership orientations, managed membership and billing accounts.
Customer Service, Grocery and Produce Associate
New Frontiers
04.2017 - 05.2019
- Maximized sales by delivering excellent customer service and minimized shrink through adherence to standard practices.
- Provided quality customer service to all guests by assisting with product knowledge and preparation
- Processed customer orders accurately to meet service standards and enhance customer satisfaction.
- Coordinated ordering, receiving, preparation, and display of merchandise in compliance with policies and guidelines.
- Conducted weekly inventory counts to ensure accurate stock levels.
- Collaborated with store management to align with objectives and provide quality produce.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
Merchandiser/Sales Representative
True Addiction Boutique
09.2013 - 01.2019
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed thorough understanding of products, services, and competitors to strengthen sales presentations.
- Managed customer accounts to enhance satisfaction and drive repeat business.
- Generated weekly and monthly sales performance reports, offering actionable recommendations to achieve sales goals.
- Generated new leads through networking and attending industry events.
- Trained and mentored new sales representatives.
Member Engagement Specialist
YMCA
03.2015 - 03.2017
- Built positive relationships with members by serving needs and concerns and taking the initiative to provide excellent customer service
- Conducted membership tours to highlight facilities and services for prospective members, promoting sales and membership initiatives.
- Established welcoming atmosphere, supported staff, enhanced sales, and engaged members through programs offered.
- Collaborated with Directors to identify and implement member engagement improvements based on feedback.
- Developed and maintained collaborative relationships with community organizations
- Followed branch protocols for prospective members, sales leads, and cross-selling programs
- Possessed knowledge of all program offerings, pricing, business policies and procedures
- Processed all membership, program, and financial assistant applications.
- Responsible for the financial transactions during the shift and the shift close out and batch reconciliation with cash and check transactions
Grocery and Bakery Team Member
Whole Foods Market
03.2011 - 07.2013
- Provided excellent customer service, addressed needs of customers in a timely and effective manner and modeled suggestive selling techniques; answered phones and pages promptly and courteously
- Monitored product quality for freshness and ensured proper product rotation
- Maximized sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product
- Prepared packages, weighed and priced products for sale
- Completed production and spoilage records, adjusted production sheets to maintain sufficient product
- Maximized sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product
- Executed tasks assigned by store leadership to support daily operations.
Education
Certification - Foods, Nutrition, And Wellness Studies
AFPA
Santa Barbara, CA02-2019
Certification in Culinary Arts - Culinary Science
Central Carolina Community College
Pittsboro02-2011
Associate of Arts -
Durham Technical Community College
Durham, NCSkills
- Sales Expertise
- Customer service excellence
- Interpersonal Communication Skills
- Multitasking, time management and organizational skills
- Attention to detail
Certification
ServSafe Manager Certified
Timeline
Wellness Specialist
Well
06.2024 - Current
Administrative Assistant
Acupuncture & Apothecary
10.2023 - 06.2024
Demo Event Specialist
Boro Beverage
03.2020 - 04.2024
Head Baker
Gray Squirrel Coffee Company
01.2020 - 11.2022
Membership Sales Consultant
O2 Fitness Clubs
03.2019 - 03.2020
Customer Service, Grocery and Produce Associate
New Frontiers
04.2017 - 05.2019
Member Engagement Specialist
YMCA
03.2015 - 03.2017
Merchandiser/Sales Representative
True Addiction Boutique
09.2013 - 01.2019
Grocery and Bakery Team Member
Whole Foods Market
03.2011 - 07.2013
Certification - Foods, Nutrition, And Wellness Studies
AFPA
Certification in Culinary Arts - Culinary Science
Central Carolina Community College
Associate of Arts -
Durham Technical Community College