Gabriella Valdez

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Handles multiple calls daily, with duties including signing up new customers, making money transactions, mailing out orders, taking inventory, and presenting relevant product information.
• Reviewing physicians' recommendation lists with customers and educating them on measurements and milligrams on ingredient labels.
• Product knowledge about pharmacy over-the-counter products, homeopathic products, multivitamins, men's and women's hormone health, probiotics, digestive enzymes, and many other health categories in the health industry.

• Worked with first-time and existing clients to understand their long-term skincare goals, and developed personalized skincare regimens using natural products and in-house treatments.
• Performed 4-5 skin services per shift, including Bespoke facials, enzyme peels, Dermaplaning, brow laminations, HydraFacials, LED light therapy, Gua Sha, Lymphatic Draining, mico-needling, and RF DermaMax.
• Performed front desk duties, answering the phone, booking appointments, checking clients out, and retail and supplement sales.
• Social Media Marketing is for social media platforms and creating specials and emails to improve sales and client retention.

• Eminence Organic Skincare 2021 in Dallas Texas

Assisted the educators in prepping the Master Skincare Class, setting up the room's products for live demonstrations, and educating customers on back-bar products, tools, courses, and workshops.

• Dermaplane Pro Company

The team Set up and dismantled displays such as shelving, electronic devices, product positioning, and organizing inventory for Dermaplane Pro Company.

• Strengthened communication skills through regular interactions with others.
• Ensured customers received quality customer service by walking through the step-by-step process of how the certification course works and the payment process.
• Assisting customers, students, and business owners with online orders, and transaction invoices.