Simmel Rios
Sacramento
Summary
Proactive, dependable, and personable experienced professional. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Overview
7
7
years of professional experience
Work History
Sales Representative
Freeway Insurance
12.2024 - Current
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Outbound/Inbound
Amazon Fulfillment Center
03.2018 - 07.2024
- Processed 2483 inbound and outbound shipments monthly with SAP for Retail, increasing on-shelf availability by 12.6%
- Followed company policies and procedures in addition to local, state, and federal laws, receiving positive health inspections
- Collaborate with coworkers to meet quota
Fact Finder
Maximus
03.2022 - 01.2023
- Review employer protests of unemployment claims
- Make outbound calls to interview employers for verification purposes
- Determine protest status and process claims on the behave of California Employment Development Department
- Document employers interactions and actions
- Collaborate with subject matter experts to address unique issues
Customer Service Representative
Progressive Casualty Insurance
01.2021 - 02.2022
- Handle 90+ calls daily
- Retrieve customer data, providing relevant product information
- Resolves customer issues while following company's policies
- Provided customer satisfaction while maintaining professionalism
Education
B.A. - Human Resources
Yuba College
Marysville, Ca04.2025
Skills
- Communication
- Customer Service
- Collaboration
- Schedule Management
- Stress Management
- Problem-solving
- Research
- Positive Mindset
- Empathy
- Google Suite
- Fieldglass
- InContact Virtual Contact Center
- Amazon Workspace
- Microsoft Teams
- Zoom
- Customer relations
Licenses
Personal Lines
Completed (Dec 2024)
Timeline
Sales Representative
Freeway Insurance
12.2024 - Current
Fact Finder
Maximus
03.2022 - 01.2023
Customer Service Representative
Progressive Casualty Insurance
01.2021 - 02.2022
Outbound/Inbound
Amazon Fulfillment Center
03.2018 - 07.2024
B.A. - Human Resources
Yuba College
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