Simon Alvarado
Summary
Dynamic and dedicated professional with experience at Porterville College, excelling in customer service and administrative support. Proven ability to enhance communication and collaboration among departments, while effectively managing multiple tasks. Recognized for strong problem-solving skills and commitment to maintaining confidentiality, contributing to a positive campus atmosphere and improved student satisfaction.
Overview
3
3
years of professional experience
Work History
Welcome Center Student Worker
Porterville College
10.2022 - 05.2025
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
- Collaborated with team members to execute successful campus events, ensuring smooth operations from planning to execution.
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Operated and maintained machinery and equipment to manage functionality and performance.
- Provided administrative support to ensure smooth office operations.
- Contributed to a positive work environment by assisting coworkers with various tasks as needed.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling student records or personal data.
- Improved customer satisfaction with prompt responses to inquiries via phone, email, or in-person visits.
- Expedited document processing for student services such as transcript requests or enrollment verifications while maintaining accuracy standards.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed multiple tasks simultaneously, ensuring timely completion of all assigned duties within the admissions office.
- Maintained strict confidentiality of sensitive student information while handling personal documents throughout the application process.
- Improved communication between departments by effectively collaborating with faculty and staff in the admissions process.
Education
Associate of Arts - History
Porterville College
Porterville, CA05-2025
Skills
- Customer service and assistance
- Mail distribution
- Teamwork and collaboration
- Customer service
- Multitasking Abilities
- Excellent communication
- Telephone and email etiquette
- Customer and client relations
- Call answering and routing
- Greeting and seating clients
- Administrative support
- Continuous improvement
Timeline
Welcome Center Student Worker
Porterville College
10.2022 - 05.2025
Associate of Arts - History
Porterville College
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