Summary
Overview
Work History
Education
Skills
Additional Information
Key Skills And Attributes
Personal Information
References
Hobbies and Interests
Languages
Timeline
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Simon Eastell

Magny le Hongre,France

Summary

Experienced Theme Park professional with over 20 years at Disneyland Paris. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in Project Management, conflict resolution, planning and deployment.

Overview

16
16
years of professional experience

Work History

Project Leader Operations Development

Disneyland Paris
11.2018 - Current
  • Developing new attractions and other Guest impacting facilities and infrastructure
  • Follow projects throughout their different phases from Blue Sky to delivery
  • Ensuring all staff and guests needs are taken into account where possible
  • Facilitated cross-functional team coordination, fostering a collaborative work environment for successful project execution.
  • Recent Completed Projects include :

Avengers Campus

Animation Celebration

Cars Road Trip

Studio D

Assistant Manager Guests Relations

Disneyland Paris
11.2015 - 11.2018
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Detailed reporting of any incidents to facilitate follow up actions
  • Central role in dealing with any "Crisis Situations"

Assistant Manager Guest Flow

Disneyland Paris
03.2012 - 11.2015
  • Responsible for leading and motivating a team of 130 people who look after guest control for all shows and parades in the park.
  • Organise and execute any special events (filming, photo-shoots, and television shows) and privatisations of parts of or the entire park - from a concept to reality, respecting budget limitations, whilst adhering to Disney standards.
  • Produce all text and documentation required clarifying the expectations of staff and interim help during special events.

Assistant Manager Ticketing

Disneyland Paris
03.2008 - 03.2012
  • Responsible for safe access to the park of 10,000,000 visitors a year.
  • Motivated the Team to hit upgrade and sales target and procedures.
  • Ran a Team of up to 200 staff of all ages and nationalities.
  • Dealt with the various problems related to park access.

Education

Skills

  • Project Scheduling
  • Project Management
  • Team motivation
  • Conflict Management
  • Sound Judgment
  • Task Delegation
  • Workload prioritization
  • Coaching and Mentoring
  • Documentation And Reporting
  • Customer Relationship Management (CRM)

Additional Information

Fluent in French

Key Skills And Attributes

  • Experience of managing, supporting and motivating large teams
  • Builds great rapport and gains respect from all levels of seniority
  • Articulate with excellent influencing skills
  • Enthusiastic, inquisitive and solutions focused
  • Ability to flex and adapt as the environment dictates
  • Good organisational skills developed in a variety of deadline-orientated situations
  • 16 years’ experience in a customer facing environment
  • Competent Microsoft Office package user with excellent levels of numeracy, literacy and report writing

Personal Information

Date of Birth: 03/29/1979

References

References available on request

Hobbies and Interests

  • Football (I am a lifelong Brighton and Hove Albion fan and before leaving the UK, I coached a junior football team in my home village for 2 years. The team played for a local County League. I also play football on a regular basis)
  • Cricket (I currently play for a team in Paris)
  • I really enjoy cooking

Languages

French
Native or Bilingual

Timeline

Project Leader Operations Development

Disneyland Paris
11.2018 - Current

Assistant Manager Guests Relations

Disneyland Paris
11.2015 - 11.2018

Assistant Manager Guest Flow

Disneyland Paris
03.2012 - 11.2015

Assistant Manager Ticketing

Disneyland Paris
03.2008 - 03.2012

Simon Eastell