Interests: Playing Pickleball, Exercising, Drawing, Traveling, Planning Events
Simon Huynh
Silver Spring,MD
Summary
Professional with proven track record in project support, skilled in coordinating tasks, managing schedules, and ensuring project milestones are met. Strong focus on team collaboration, adaptable to changing needs, and consistently reliable. Expertise in project management software, resource allocation, and stakeholder communication. Known for problem-solving abilities and keen eye for detail, driving projects to successful completion.
Overview
5
5
years of professional experience
Work History
Call Center Representative
National Electrical Benefit Funds
09.2024 - Current
- Articulate information regarding both the National Electrical Benefit Fund (NEBF) and National Electrical Annuity Plan (NEAP) to help unionized participants within the electrical industry receive their retirement benefits or understand more about each retirement plan.
- Utilize internal software called NEAS to navigate participant files, record important call notes, view documentation, and retrieve data on participants and their benefits.
- Answer a high volume of phone calls from participants, financial institutions, and other entities within the electrical industry, addressing problems, questions or concerns to ensure customer satisfaction.
- Participate in team meetings and training to stay aligned with evolving objectives, plan-related updates, and expectations.
Undergraduate Teaching Assistant - INST335 Organizations, Management and Teamwork
University of Maryland iSchool
09.2023 - 05.2024
- Assisted in leading course discussions alongside Graduate Teaching Assistants, providing knowledge and helpful advice to students.
- Administered assignments that relate to course information and explained in-detail assignment instructions and expectations.
- Delivered additional services to students through electronically inputting student grades and holding office hours to help enforce understanding on course information and provide clarity for course assignments and projects.
Manufacturing and Administrative Intern (Summer Internship)
Nova Test Technologies
06.2021 - 08.2023
- Assisted mechanical engineers with machining parts and product assembly for fixtures, utilizing a lathe, drills, band saws, CNC machine, and various hand tools.
- Answered emails and phone calls and relayed customer messages to appropriate sales personnel.
- Utilized proprietary software to enter customer information into the company database, prepared price quotes, assisted with managing call logs, processed orders, sorted mail and monitored incoming faxes.
- Received deliverables, packaged products, prepared packing lists and shipping labels.
Education
Bachelor of Science - Information Science
The University of Maryland
College Park, MD05.2024
Skills
- Skills: Microsoft Office Suite, Communication, Problem Solving, Customer Experience (CX), Data Entry, Data Analysis, SQL (familiar), Prototyping and Wireframing, Technical Literacy/Adaptability, Administrative Skills
- Additional: Attention to Detail, Creativity, Excellent Multitasking Skills, Professional Demeanor, Strong People-Skills
Interests
Timeline
Call Center Representative
National Electrical Benefit Funds
09.2024 - Current
Undergraduate Teaching Assistant - INST335 Organizations, Management and Teamwork
University of Maryland iSchool
09.2023 - 05.2024
Manufacturing and Administrative Intern (Summer Internship)
Nova Test Technologies
06.2021 - 08.2023
Bachelor of Science - Information Science
The University of Maryland