SIMON KUSUGH
Houston,TX
Overview
23
23
years of professional experience
1
1
Certificate
Work History
Premises Technician
AT&T Services
2019.01 - Current
- Use sophisticated test equipment such as Optimeter, JDSU, Fiber Light Meter to run tests and analyze, adjust, install, wire, and maintain telecom services and facilities
- Review and interpret service orders and circuit diagrams
- Perform work in connection with installing, rearranging, removing, evaluating, and repairing diverse types of data, voice, high-speed Internet, and VoIP services
- Trained more than 40 new Technicians
- Install Gigabit Internet Service using Fiber Optics
- Safely use hand tools such as power drills and Screw drivers
- Educate customers on how to AT&T services and other products
- Configure customer computers TVs and IoTs and connect them to AT&T network
- Install and enable and configure security software on customer devices.
Manager
Betaview Technology Inc
2010.05 - 2018.12
- Applied customer feedback to develop process improvements and support long-term business needs
- Installed and maintained commercial security system solution, working with security vendors to consistently apply best practices and software updates
- Maintained strict adherence to regulations such as payment card industry (PCI) data security standard
- Created standardized incident response program to outline immediate and consistent remediation of security breaches
- Applied Center for Internet Security (CIS) benchmarks to verify performance of ongoing security measures
- Outlined and maintained security patching schedule to efficiently address ongoing system issues
- Offered preventive training to harden personnel against intrusion vectors such as phishing, ransomware and more
- Established company-wide security best practices and protocols to mitigate risk of data breach
- Completed vulnerability scans to identify at-risk systems and remediate issues
- Opened and managed more than 65 Reseller accounts, configured their devices and ensured that, all necessary security configurations conformed to industry standards
Manager
Network Services, AT&T Services Inc
2007.11 - 2010.03
- Onboarded new employees with training and new hire documentation
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules, and regulating inventory usage
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste
- Trained new managers on the use of MSOC and how to conduct quality and safety inspections on their technicians.
Premises Technician
AT&T Services Inc
2006.04 - 2007.10
- Led a team of 8 Premises Technicians to start AT&T U-Verse services in Houston, Texas
- Trained new technicians on the installation and maintenance of AT&T U-Verse High Speed Internet, IPTV and VoIP services
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and IPTV applications
- Worked closely with network administrators and server engineers to deliver quality service
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution
- Set up networks and computers for business and residential customers
- Researched and recommended network and data communications hardware and software
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Network Operations Center Technician
AT&T Services Inc
2003.05 - 2006.03
- Diagnosed and resolved hardware, software and network problems and replaced defective components
- Performed necessary maintenance to support network availability
- Supported users both local and by phone with problem resolution and education
- Performed tracing and patching operations for copper networks
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure
- Identified and immediately resolved issues with network devices
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
Information Systems Technician
AT&T Services Inc
1999.10 - 2003.04
- Installed, modified, and repaired software and hardware to resolve technical issues
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution
- Conducted in-depth product and issue resolution research to address customer concerns
- Oversaw initial troubleshooting and escalation of service requests
- Trained more than 35 users on how to properly operate equipment and software programs
- Installed, configured, and patched user hardware and software
- Installed, repaired, and maintained Customer premises data equipment
- Upgraded, and modified voice and data equipment and software applications on Customer premises
- Reviewed and interpreted service orders and circuit diagrams
- Assisted with updating technical support best practices for use by team
Timeline
Premises Technician
AT&T Services
2019.01 - Current
Manager
Betaview Technology Inc
2010.05 - 2018.12
Manager
Network Services, AT&T Services Inc
2007.11 - 2010.03
Premises Technician
AT&T Services Inc
2006.04 - 2007.10
Network Operations Center Technician
AT&T Services Inc
2003.05 - 2006.03
Information Systems Technician
AT&T Services Inc
1999.10 - 2003.04
Master of Science - Cybersecurity And Information Assurance
Western Governors University
Bachelor of Science - Professional Technology Studies
Pace University
Certified CompTIA Security + - comptia.org
Professional Scrum Master I - scrum.org
General Radio Operators License – FCC
Summary
IT professional with 20 years of experience developing and implementing security solutions in demanding environments. Skilled in Telecommunications and Network Security with proven history of delivering exceptional risk management support. Information Technology professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
- Cybersecurity
- Network Security Measures
- Risk Management Framework
- Microsoft Office Suites
- Telecommunications Systems
- Designing Security Controls
- Risk Mitigation Plans
- Threat Detection
- Computer Forensics
- VPN
- Encryption
- Data Encryption
- Wire Shark Software
- Vulnerability Management
Education
Master of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UTBachelor of Science - Professional Technology Studies
Pace University
New York, NY08.2015
Certification
Certified CompTIA Security + - comptia.org
Professional Scrum Master I - scrum.org
General Radio Operators License – FCC
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