Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dennis Nartey

Houston,TX

Summary

Attentive Service Technician versed in repairing or replacing faulty equipment to restore functionality. Evaluates defective and damaged satellite equipment wires, and switching system components, and coordinates labor and materials for repair services. Skillful troubleshooter offers six years of maintenance installation, and repair performance coupled with excellent customer and good communication skills Perceptive Premises Technician looking to build upon skills and tackle new responsibilities. Strengths in troubleshooting technical issues with accuracy and speed and providing consistent and quality technical support to over 3 customers daily. Responsible, reliable and a true self-starter.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Premises Technician

DIRECTV
04.2015 - Current
  • Performed routine maintenance on satellite and network infrastructure
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Installed, maintained, and repaired telecommunications equipment
  • Cleaned and maintained company vehicle and safely operated to complete service calls.
  • Installed and repaired satellite and stemming equipment.
  • Installed and configured new devices and system components.
  • Read and deciphered graphs and blueprints.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Conducted regular inspections of satellite and streaming systems to identify and repair any potential issues.
  • Coordinated installation of new users and relocations of existing users.
  • Performed quality assurance on systems to confirm optimal performance.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of Smart Home equipment and Network devices
  • Installed wiring, cabling and networking hardware on customer premises.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.

Education

Bachelor of Science - Network And Communications Management

DeVry University
Downers Grove, IL
06.2023

Skills

  • Installation and maintenance
  • Engineering plans
  • Work order completion
  • Aerial installations
  • Customer service
  • Safety protocol adherence
  • Equipment installation and repair
  • Analytical thinking
  • Microsoft Word
  • Web Applications
  • Wireless Telecommunications
  • Installing Equipment
  • Safety Practices
  • Site Inspection
  • Regulatory Compliance
  • Test Equipment Operation
  • Business Networking
  • Work Order Completion
  • New Product Information
  • Security Standards
  • Excellent Troubleshooting Proficiency
  • Customer Experience
  • Customer Satisfaction
  • Writing Reports
  • Material Inventory
  • Router Installations

Certification

CompTIA Network+ (N10-008) Cert Prep: 2 The Physical Network

Timeline

Premises Technician

DIRECTV
04.2015 - Current

Bachelor of Science - Network And Communications Management

DeVry University

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Dennis Nartey