Simon Major
Keizer
Summary
Efficiency-driven Fulfillment Lead skilled in order processing and workflow optimization. Implements strategies to enhance operational performance and elevate customer satisfaction. Experienced in fast-paced warehouse settings, demonstrating reliability in various conditions while maintaining high standards in quality control and order review.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Fulfillment Lead
Lowes Home Improvment
Keizer
06.2021 - Current
- Oversaw daily fulfillment operations ensuring timely and accurate order processing.
- Trained and mentored team members on best practices in fulfillment procedures.
- Implemented workflow improvements to enhance efficiency in order picking and packing.
- Collaborated with cross-functional teams to resolve fulfillment issues quickly.
- Monitored compliance with safety guidelines and company policies during operations.
- Collaborated with other departments to develop long-term solutions that improve customer service experience.
- Organized workflow to ensure all orders were processed accurately and on time.
- Created detailed reports analyzing operational performance to inform strategic decision-making.
- Developed strategies for efficient order fulfillment processes and procedures.
- Investigated any discrepancies between actual shipments versus what was ordered by the customer.
- Managed relationships with customers and carriers to ensure smooth delivery operations.
Associate
Home Depot
Salem
03.2021 - 06.2021
- Collaborated with team members to maintain clean and safe shopping environment, enhancing customer experience.
- Processed customer transactions accurately using point-of-sale systems.
- Trained new associates on store policies and customer service protocols.
- Resolved customer inquiries and concerns with effective communication skills.
- Provided customer service support for inquiries, complaints, and returns.
- Performed cash register functions accurately and efficiently.
- Handled incoming calls from customers regarding orders or other inquiries.
Claims Representative
Assurant
Albany
12.2020 - 02.2021
- Processed insurance claims for diverse client needs, ensuring accuracy and efficiency.
- Communicated with clients to gather necessary documentation for claim evaluations.
- Reviewed policy details to determine coverage eligibility and claim validity.
- Addressed client concerns promptly, enhancing customer satisfaction through exceptional service.
Outbound Warehouse Associate
Target DC
Albany
08.2020 - 11.2020
- Utilized problem-solving skills to address and resolve operational challenges.
- Timely loaded trucks for outgoing shipments to ensure efficient delivery.
- Moved materials within warehouse using manual pallet jacks to maintain workflow.
Cashier
Walmart
Salem
08.2018 - 07.2020
- Processed customer transactions accurately and efficiently.
- Maintained clean, organized checkout area to enhance customer experience.
- Handled cash, credit, and gift card payments securely.
- Collaborated with team members to ensure smooth store operations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments issued receipts and provided change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries and provided relevant store information to assist shoppers.
- Followed company security procedures for handling large sums of money.
Crew Member
McDonald's
Salem
10.2017 - 05.2018
- Prepared food items in compliance with company standards and safety guidelines, ensuring quality and customer satisfaction.
- Operated kitchen equipment while maintaining cleanliness and organization, contributing to a safe and efficient kitchen environment.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Skills
- Order processing
- Shipping procedures
- Shipping and receiving
- Order pulling
- Picking and packing
- Returns handling
- Package preparation
- Packing accuracy
- Labeling and tagging
- Inspection skills
- Product Inspections
- Inventory error correction
- Workflow improvement
- Operational efficiency
- Data reporting
- Compliance monitoring
- Troubleshooting techniques
- Effective communication
- Team building
- Training and mentoring
- Mentoring and training
- Time management
- Strategic planning
- Problem solving
- Attention to detail
- Multitasking Abilities
- Forklift operation
- Pallet jack usage
- Packing materials
- Heavy lifting
- Heavy lifting
- Shipping procedures
- Mentoring and training
Certification
Forklift operator
Accomplishments
Top performing department for fiscal year 2024 and 2025
Timeline
Fulfillment Lead
Lowes Home Improvment
06.2021 - Current
Associate
Home Depot
03.2021 - 06.2021
Claims Representative
Assurant
12.2020 - 02.2021
Outbound Warehouse Associate
Target DC
08.2020 - 11.2020
Cashier
Walmart
08.2018 - 07.2020
Crew Member
McDonald's
10.2017 - 05.2018