Summary
Overview
Work History
Education
Skills
Timeline
Generic

Simon Searles

Orlando,FL

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

4
4
years of professional experience

Work History

Cast Member

Walt Disney World Resort
06.2021 - 03.2023
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Built and established positive relationships with patrons, team members and supervisors.

Shift Supervisor

Starbucks
12.2018 - 06.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Completed cash and credit card transactions accurately using POS software.

Education

High School Diploma -

University Highschool
Orlando
05.2019

Skills

  • Performance Improvement
  • Billing and Payment Processing
  • Customer Loyalty
  • Customer Needs Assessments
  • Customer Inquiries
  • Rotation Procedures
  • Consultative Sales Approach
  • Safety Awareness
  • Production Management
  • Operational Evaluating

Timeline

Cast Member

Walt Disney World Resort
06.2021 - 03.2023

Shift Supervisor

Starbucks
12.2018 - 06.2022

High School Diploma -

University Highschool

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Simon Searles