Simon Uk
Summary
Dedicated customer service professional with strong conflict resolution and team collaboration skills. Proven ability to maintain composure in stressful situations while enhancing service delivery.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Segal's Fine Cleaning
05.2025 - 08.2025
- Collaborated with team members to improve service delivery and efficiency.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Shift Leader
Wetzels Pretzels
06.2023 - 05.2025
- Maintained an organized work environment by delegating tasks to staff as needed.
- Assisted in preparing fresh pretzels and maintaining quality standards.
Mobile Device Technician
Assurant
05.2024 - 08.2024
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Maintained records of repairs, calibrations, and tests performed on equipment.
Education
BBA - Business Administration
The University of Texas At Arlington
Arlington, TX05-2027
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Project management
- Effective communication
Affiliations
Emmanuel Chin Baptist Church (ECBC) Worship Team
Pianist
- Learned 2-3 new and old songs per week to provide music within the Church
- Collaborated with with 4 other musicians to create good works for others
Flower Mound High School (FMHS) Orchestra
Lead Bassist
- Organized weekly practice sessions with other bassists from different ranks
- Practiced roughly 10 hours a week working on my craft
Timeline
Customer Service Representative
Segal's Fine Cleaning
05.2025 - 08.2025
Mobile Device Technician
Assurant
05.2024 - 08.2024
Shift Leader
Wetzels Pretzels
06.2023 - 05.2025
BBA - Business Administration
The University of Texas At Arlington