Simon Walker
New Braunfels,TX
Summary
Experienced Operations Leader with over 10 years in high-volume retail and facilities management. Led teams to optimize processes and enhance operational performance across departments. Skilled in team development, project management, and cross-functional collaboration, with a strong focus on safety and efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Buc-ee's
New Braunfels, Texas
05.2024 - Current
- Managed daily operations, maintaining compliance with company standards and optimizing efficiency.
- Ensured that customer service standards were met or exceeded at all times.
- Assessed store processes to pinpoint improvement opportunities.
- Utilized knowledge of coverage needs and employee strengths to create effective team schedules.
General Manager Trainee
Buc-ee's
New Braunfels, Texas
08.2023 - 05.2024
- Managed inventory for food service and grocery departments, ensuring optimal stock levels
- Ensured planogram precision and improved merchandising efficiency according to corporate standards
- Drafted and distributed corrective action documents following company policies
- Acquired comprehensive understanding of company-wide departmental operations
Maintenance Manager
Buc-ee's
New Braunfels, Texas
05.2022 - 08.2023
- Supervised preventive maintenance projects, ensuring safety standards were met and employees performed effectively.
- Delegated daily tasks to employees to optimize resource management and meet deadlines.
- Organized work orders, assigned tasks to staff, and tracked repair progress to ensure timely completion.
- Reviewed completed work orders to confirm adherence to quality control measures and standards.
Maintenance Dispatcher
Buc-ee's
Pearland, TX
08.2019 - 05.2022
- Coordinated maintenance requests across company, prioritizing work orders to enhance operational efficiency.
- Facilitated troubleshooting calls with on-site maintenance to ensure timely equipment functionality.
- Scheduled preventative maintenance visits for customers to minimize downtime and disruption.
- Verified accuracy of work orders, ensuring inclusion of all necessary information.
- Trained new dispatchers on systems and operational procedures to streamline onboarding process.
Maintenance Team Leader
Buc-ee's
New Braunfels, Texas
10.2014 - 08.2019
- Conducted regular inspections of equipment and facilities to identify potential problems before they occur.
- Completed work orders, repair logs, and maintenance plans to ensure accurate documentation of work performed.
- Trained and monitored employees on daily tasks to enhance performance and operational effectiveness.
- Collaborated with senior management in meetings to address maintenance operations and drive productivity initiatives.
Education
High School Diploma -
Charleston High School
Charleston05-2010
Skills
- High-Volume Retail Operations
- Labor Planning & Workforce Management
- Inventory Flow & Merchandising Support
- Process Improvement & Execution Consistency
- Operational Safety Management
- Performance Metrics Analysis
- Root Cause Analysis & Problem Solving
- Cross-Functional Communication
- Team Development & Accountability
- Customer Experience & Service Recovery
Certification
- Forklift Certified
- Texas Food SFS
- Texas UST A PASS
- Forklift Trainer
- Texas Alcohol SFS
Timeline
Assistant General Manager
Buc-ee's
05.2024 - Current
General Manager Trainee
Buc-ee's
08.2023 - 05.2024
Maintenance Manager
Buc-ee's
05.2022 - 08.2023
Maintenance Dispatcher
Buc-ee's
08.2019 - 05.2022
Maintenance Team Leader
Buc-ee's
10.2014 - 08.2019
High School Diploma -
Charleston High School