Simona Hubbard
DeSoto,TX
Summary
Determined professional with an engaging personality displaying a courteous attitude to both policies and customers. Committed to providing a high level of service and for finding ways to improve processes and conclusions.
Overview
21
21
years of professional experience
Work History
Asst Rural Carrier
USPS
Dallas, Texas
12.2022 - 01.2023
- Performed additional tasks as needed to support full-time carriers during vacations or absences, ensuring consistent service levels were maintained for customers.
- Adapted quickly to unexpected changes in route assignments due to staffing needs or other factors impacting operations.
- Provided excellent customer service by addressing questions or concerns regarding deliveries and postal services.
- Operated postal equipment with proficiency, minimizing errors in sorting and delivery processes.
Process Server
ABC Legal Services
04.2021 - 01.2023
- Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
- Provided proof of service in form of affidavit.
- Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.
- Achieved high success rate in locating hard-to-find individuals through diligent research efforts using public records databases and other resources.
City Carrier
USPS
Dallas, Texas
02.2024 - Current
- Maintained safety standards while driving, resulting in zero accidents during tenure.
- Planned and cased mail in sequence of delivery for designated route.
- Delivered packages and mail to business and people in local area.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Maintained accurate records of attempted and missed deliveries as required by post office.
City Carrier Assistant
USPS
Dallas, TX
02.2023 - 02.2024
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
Loss Mitigation Specialist
CitiMortgage
04.2017 - 06.2019
- Remained updated with latest information related to mortgage products and services being offered.
- Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
- Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
- Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
Network Personal Loan Lead Collector
CitiFinancial
01.2004 - 04.2017
- Evaluated departmental performance metrics regularly, identifying trends and areas for improvement in collection efforts.
- Improved debt collection efficiency by implementing and optimizing strategic collection processes.
- Negotiated payment plans with delinquent customers, ultimately reducing outstanding debts.
- Monitored collector productivity and provided feedback for continuous improvement in individual performance.
Education
Associate of Science - Nursing
Cedar Valley College
Dallas, TX08-1992
Skills
- Professional relationships
- Written and verbal communication
- Delivery Accuracy
- Community Awareness
- Customer service experience
- Effective Communication
- Package handling
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
City Carrier
USPS
02.2024 - Current
City Carrier Assistant
USPS
02.2023 - 02.2024
Asst Rural Carrier
USPS
12.2022 - 01.2023
Process Server
ABC Legal Services
04.2021 - 01.2023
Loss Mitigation Specialist
CitiMortgage
04.2017 - 06.2019
Network Personal Loan Lead Collector
CitiFinancial
01.2004 - 04.2017
Associate of Science - Nursing
Cedar Valley College
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