Simona Miladinoska
South River,USA
Summary
Skilled hearing instrument specialist with background in conducting comprehensive auditory assessments and developing individualized treatment plans for patients of all ages. Knowledgeable in the latest hearing aid technology and adept at providing counseling to support patients and families through hearing loss management. Have improved patient satisfaction through personalized care strategies and effective communication. Demonstrated ability to work collaboratively with healthcare professionals to integrate audiological services into comprehensive patient care.
Overview
15
15
years of professional experience
Work History
Hearing Instrument Specialist
Miracle Ear INC
East Brunswick, NJ
09.2022 - Current
- Conducted hearing tests to determine patient's level of hearing loss and ability to benefit from amplification.
- Provided technical support for patients with questions or concerns about their hearing instruments.
- Performed diagnostic evaluations, programming and adjustments on a variety of hearing aids.
- Educated patients and families on the selection, fitting, use, care and maintenance of hearing instruments.
- Demonstrated proper techniques for insertion and removal of earmolds and hearing aids.
- Dispensed, programmed and fit digital hearing instruments according to prescriptions.
- Assisted in the design, fabrication and repair of custom earmolds and devices as needed.
- Maintained records related to patient visits including data entry into practice management software systems.
- Maintained inventory levels for supplies used in the dispensing process.
- Troubleshot technical issues with advanced technology products such as cochlear implants, bone-anchored devices and other assistive listening devices.
- Provided counseling services regarding communication strategies for individuals with hearing loss.
- Developed relationships with other healthcare professionals to ensure continuity of care for patients.
- Managed administrative tasks associated with the provision of services.
- Conducted follow-up visits to assess patient progress with amplification solutions over time.
- Collaborated with audiology staff members to ensure quality patient care was provided throughout all stages of service delivery.
- Recommended appropriate accessories that may improve performance or satisfaction with amplification solution.
- Promoted sales initiatives by providing product information, pricing plans and promotions.
- Completed full examinations to test individual hearing impairment.
- Administered air conduction, bone conduction and speech audiometry tests to patients.
- Modified impressions for earmolds and hearing aid shells.
Jewelry/Customer service/Accounting/Merchandiser associate
Sam’s club
Edison, NJ, USA
05.2016 - 03.2019
- Assisted in developing orders for custom jewelry for all occasions; Responsible for taking care of jewelry sales and reporting any issues to management; Suggested the jewelry designs to customers suitable for every occasion; Trained associates, developing them into productive team members; Protected store assets and merchandise; Received the cash, personal checks or credit cards in payment for merchandise registration or services and gives change as required; Provided information concerning the availability of goods sold, prices and condition of merchandise;
Sales manager
Diva
Ohrid, Macedonia
12.2013 - 02.2015
- Drive sales, and strenghten brand loyalty; Financial and yearly reports for sales growth with loss and profit statements; Plan and implement seasonal floorsets to ensure company standards; Coordinating orders; Implemented innovative promotions to drive store revenue; Provided strong service to customers, increasing customer loyalty and ensuring high rate of repeat customers; Helped coordinate sales associates’weekly schedules and new employee training systems; Rotate merchandise place to feature new styles;
Preschool/kindergarten
Jasna Risteska
Ohrid, Macedonia
11.2011 - 10.2013
- Maintained well controlled classroom by clearly outlining standards and reinforcing positive behaviors; Consulted with parents to build and maintain positive support networks and support continuing education strategies; Taught small groups of students focused on specific parts of coursework; Maintained atmosphere of academic learning and advancement to facilitate learning and development of critical thinking skills; Prepared lessons according to course outline to convey all the required material and deepens student understanding of subject matter;
Day Care
Peter Pan
Bitola, Macedonia
10.2010 - 11.2011
- Maintained well controlled classroom by clearly outlining standards and reinforcing positive behaviors; Consulted with parents to build and maintain positive support networks and support continuing education strategies; Taught small groups of students focused on specific parts of coursework; Maintained atmosphere of academic learning and advancement to facilitate learning and development of critical thinking skills; Prepared lessons according to course outline to convey all the required material and deepens student understanding of subject matter;
Logistics/dispatcher
Globus Express
Amazon fulfillment center Logan township, NJ, USA
03.2019
- Plan loads with drivers; Dispatched trucks and ensured on time departure; Modified trips and entered paper logs into load board Computer system; Ensured available hours report is accurate for DOT compliance; Answered and made route and driver related calls; Dispatched and assigned truck drivers to scheduled jobs; Collaborated with other Planning Center teams to coordinate network needs opportunities and executed agreed upon strategic plans; Relayed work orders to and from crews; Recorded and maintained records of work or services performed, charges, expenses and dispatch information; Made sure had the right size truck and made sure the truck had the room for the load; Entered load information and track driver information into the database;
Education
Bachelor's in Education - Language Arts Education
Pedagogical University “Kliment Ohridski”
License - Hearing Instrument Specialist
Board of Education
New JerseyLicense -
Centar For Real Estate Education
New JerseyHigh School Diploma -
Kliment Ohridski
Skills
- English
- Spanish
- Macedonian
- Serbian
- Italian
- MS Office (Word, Excel, PP) - Certificated
- Internet
- Photoshop
- Communication and organizational skills
- Aptitude for teamwork
- Ability to quick learning and adapting
- Positive approach to work
- Responsibility and initiative
- Power of persuasion
- Precision and discipline
Marriage Status
Married
Personal Information
- Date of Birth: 01/21/90
- Gender: Female
- Driving License: Yes
Timeline
Hearing Instrument Specialist
Miracle Ear INC
09.2022 - Current
Logistics/dispatcher
Globus Express
03.2019
Jewelry/Customer service/Accounting/Merchandiser associate
Sam’s club
05.2016 - 03.2019
Sales manager
Diva
12.2013 - 02.2015
Preschool/kindergarten
Jasna Risteska
11.2011 - 10.2013
Day Care
Peter Pan
10.2010 - 11.2011
Bachelor's in Education - Language Arts Education
Pedagogical University “Kliment Ohridski”
License - Hearing Instrument Specialist
Board of Education
License -
Centar For Real Estate Education
High School Diploma -
Kliment Ohridski