Simona Moncibaiz
Grand Prairie,TX
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service.
Overview
15
15
years of professional experience
Work History
Commercial Account Coordinator
Cox Enterprises
10.2014 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Customer Service Lead
Lowe's
02.2009 - 10.2014
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
Education
High School Diploma -
05.1999
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- MS Office
- Microsoft Office
- Appointment Scheduling
Timeline
Commercial Account Coordinator - Cox Enterprises
10.2014 - Current
Customer Service Lead - Lowe's
02.2009 - 10.2014
Grand Prairie High School - High School Diploma,
Similar Profiles
Trey GrantTrey Grant
Marketing Analyst at Cox EnterprisesMarketing Analyst at Cox Enterprises
Bronson BeiselBronson Beisel
Senior Manager Leadership Development at Cox EnterprisesSenior Manager Leadership Development at Cox Enterprises
Anne GilkAnne Gilk
Learning and Development Senior Manager at Cox EnterprisesLearning and Development Senior Manager at Cox Enterprises