SIMONA PRESSLEY
Jersey City
Summary
Accomplished and energetic Customer Service Representative with a solid history of achievement in Customer Relations. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Critical Thinking, Time Management and Judgement and Perception Skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Teleperformance
01.2020 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Client Service Representative
Ascensus College Savings
04.2017 - 04.2021
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Education
CDA Preschool - undefined
Starting Points, Inc.
Jersey City, NJ08.2003
CDA - Early Childhood Education in Infant/Toddler
Starting Points, Inc.
Jersey City, NJ07.1999
High School Diploma - Early Childhood Education
NJ Youth Corp
Jersey City, NJ08.1996
Skills
- Education and Training
- Personnel and Human Resources
- Administration and Management
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Timeline
Customer Service Representative
Teleperformance
01.2020 - 05.2025
Client Service Representative
Ascensus College Savings
04.2017 - 04.2021
CDA Preschool - undefined
Starting Points, Inc.
CDA - Early Childhood Education in Infant/Toddler
Starting Points, Inc.
High School Diploma - Early Childhood Education
NJ Youth Corp
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