Simone Bailey
Houston,TX
Summary
Highly motivated individual with extensive customer service and sales experience. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
Work History
Customer Service
Moxies
07.2023 - Current
- Trained new cafe workers in sales, customer service and safety.
- Achieved individual sales goals and customer service goals.
- Developed and implemented strategies to improve customer service and increase sales.
- Collaborated with customer service team to achieve seamless customer experience.
Sales Associate
First Chapel Development
12.2018 - Current
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our homes emenities.
- Organized in-house promotions and events to increase foot traffic and drive additional sales opportunities.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Sat open houses on weekends
- Preformed walk-throughs with builder and trades
Hospitality Team Member
Front Burner Restaurants
09.2019 - 01.2023
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Facilitated efficient communication between various departments through regular meetings and updates, fostering teamwork among staff members.
- Identified opportunities for upselling additional add ons or amenities during guest interactions leading to increased revenue generation.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
Education
BBA - Business Administration
University of Houston
Houston, TX2025
Associate of Applied Science - Criminal Justice
Austin Community College
Austin, TX2021
Skills
- Attention to Detail
- Positive Attitude
- Up-selling Abilities
- Time Management
- Computer Proficiency
- Multitasking Abilities
Timeline
Customer Service
Moxies
07.2023 - Current
Hospitality Team Member
Front Burner Restaurants
09.2019 - 01.2023
Sales Associate
First Chapel Development
12.2018 - Current
BBA - Business Administration
University of Houston
Associate of Applied Science - Criminal Justice
Austin Community College
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