Israel Jean
Newark,NJ
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager
Hertz Car Rental
Lyndhurst , NJ
06.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Ensured compliance with industry regulations and company policies.
- Provided leadership during times of organizational change or crisis situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
Rental Counter Representative
Avis/ Budget groups & Five Star Rental
Caldwell, New Jersey
07.2021 - 06.2023
- Performed daily opening and closing duties as assigned by management.
- Performed opening and closing duties such as counting money in register drawer, balancing receipts against daily sales reports.
- Participated in physical inventories as needed per company policy or request from management.
- Greeted customers and answered inquiries in a friendly and professional manner.
- Created weekly sales reports for management review and analysis purposes.
- Provided excellent customer service by proactively addressing customer concerns and complaints.
- Tracked inventory levels of high volume items to ensure product availability at all times.
- Assisted customers with selecting products to meet their needs and budget.
- Maintained cleanliness of counter area, including dusting, sweeping, mopping floors, restocking shelves.
- Processed returns and exchanges according to company policies and procedures.
- Helped customers by answering questions and locating merchandise.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Managing Director
Bps ServicesN.V / Car Rental & VIP Services
Phillipsburg , Sxm
02.2010 - 11.2020
- Identified potential risks associated with operations and developed mitigation strategies.
- Facilitated meetings between stakeholders to discuss issues and resolve conflicts effectively.
- Performed regular reviews of operational processes to reduce costs while maintaining quality standards.
- Provided guidance to team members on project management principles and best practices.
- Cultivated strong relationships with customers through periodic meetings and follow-ups.
- Developed action plans to ensure that all organizational objectives are met in a timely manner.
- Created strategies for increasing revenue streams by leveraging existing customer relationships.
- Cultivated relationships with customers, vendors, partners and other external stakeholders.
- Oversaw day-to-day operations of the company while coordinating with staff members.
- Performed sales and support activities to meet client needs and maintain service levels.
- Formed and sustained strategic relationships with clients.
General Manager
LOGO CAR RENTAL
Phillipsburg, SXM
03.2005 - 10.2009
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw product development initiatives from concept through completion stages.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Education
High School Diploma -
HIGHER INSTITUTE OF ARCHIVISTS
Haiti , Port-au-Prince 09-1994
Some College (No Degree) - Education Administration
National Bureau Examinatios
Haiti , Port-au-Prince Skills
- Customer service
- Team leadership
- Vendor management
- Conflict resolution
- Strategic planning
- Documentation and reporting
- Complex Problem-solving
- Shift scheduling
- Goal setting
- Time management
- Schedule preparation
- Inventory management
- Inventory control
- Sales reporting
Languages
French
Native/ Bilingual
Certification
- CHHA LICENCE
- CPR / FIRST AID &AED
- SORA LICENSE
- DIPLOMA...
- ARCHIVIST
- DOCUMENTALIST
- LIBRARIAN
References
References available upon request.
Timeline
Manager
Hertz Car Rental
06.2023 - Current
Rental Counter Representative
Avis/ Budget groups & Five Star Rental
07.2021 - 06.2023
Managing Director
Bps ServicesN.V / Car Rental & VIP Services
02.2010 - 11.2020
General Manager
LOGO CAR RENTAL
03.2005 - 10.2009
High School Diploma -
HIGHER INSTITUTE OF ARCHIVISTS
Some College (No Degree) - Education Administration
National Bureau Examinatios