Simone Cherry
Elk Grove,CA
Summary
Compassionate professional committed to empowering adults and children through adversity. Demonstrates leadership and fosters supportive environments, encouraging confidence and practical solutions. Focused on inspiring hope and building trust to ensure every individual feels valued and empowered to thrive.
Overview
10
10
years of professional experience
Work History
Family Caregiver
In Home Supportive Services
Roseville, CA
04.2016 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided compassionate care and support to individuals with disabilities and chronic illnesses.
- Monitored health conditions and reported changes to healthcare professionals promptly.
- Developed personalized care plans in collaboration with family members and healthcare providers.
- Implemented effective communication strategies to enhance client engagement and satisfaction.
- Coordinated medical appointments, transportation, and necessary resources for clients' well-being.
- Advocated for client needs within healthcare systems to ensure comprehensive support services.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
- Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Maintained the entire family's schedule and organized events.
- Laundered items, changed sheets and made the bed to keep patients' bedroom clean.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Account Manager
Greywind Marketing
Roseville, CA
09.2020 - 02.2022
- Cultivated strong relationships with clients, ensuring satisfaction and loyalty through proactive communication.
- Developed strategic marketing plans to enhance client engagement and retention.
- Analyzed market trends to identify growth opportunities for clients' campaigns.
- Coordinated cross-functional teams to deliver projects within established timelines and budgets.
- Implemented data-driven strategies to refine service offerings based on client feedback and market analysis.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Built relationships with customers and community to promote long term business growth.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Customer Service Representative
Covered California
Sacramento, CA
01.2018 - 07.2020
- Resolved customer inquiries regarding health insurance options and enrollment processes.
- Provided guidance on policy details and benefits to enhance customer understanding.
- Maintained accurate records of customer interactions and transactions within CRM software.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted in troubleshooting technical issues related to online account management systems.
- Analyzed customer feedback to propose enhancements, driving improvements in service quality and satisfaction levels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Identified and resolved discrepancies and errors in customer accounts.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained staff on operating procedures and company services.
Education
High School Diploma -
Elk Grove Adult And Community Education
Sacramento, CA05-2024
Associate of Arts - Clinical Psychology
America River College
Sacramento, CA12-2026
Skills
- Compassionate caregiving
- Care plan development
- Chronic illness management
- Palliative care
- Seizure management
- Physical therapy support
- Emotional support
- Appointment scheduling
- Documentation management
- Team development
- Mobility assistance
- Data entry
- Active listening
Timeline
Account Manager
Greywind Marketing
09.2020 - 02.2022
Customer Service Representative
Covered California
01.2018 - 07.2020
Family Caregiver
In Home Supportive Services
04.2016 - Current
Associate of Arts - Clinical Psychology
America River College
High School Diploma -
Elk Grove Adult And Community Education