Simone Clarke
Brooklyn,NY
Summary
Insurance professional with expertise in policy analysis and customer relations developed in Jamaica. Demonstrated success in improving client onboarding processes and efficiently resolving claims. Proficient in strategic planning and Microsoft Office Suite, contributing to business growth and strong market relationships. Committed to delivering customized insurance solutions that exceed client expectations.
Overview
11
11
years of professional experience
Work History
Underwriter
British Caribbean Insurance Company Ltd.
St. James, Jamaica, West Indies
03.2017 - 06.2017
- Processed insurance renewals efficiently to ensure timely coverage for clients.
- Prepared accurate insurance quotations tailored to each client's needs.
- Managed new business transactions, enhancing client onboarding experience.
- Assisted clients with claims procedures and inquiries to facilitate resolution.
- Adjusted client policies per requests to meet individual requirements.
Broker
Gallagher
St. James, Jamaica, West Indies
08.2012 - 12.2016
- Facilitated renewals for corporate accounts and individual/personal lines.
- Processed amendments for existing accounts per departmental guidelines to enhance efficiency.
- Assisted with new business processing for assigned account portfolio in compliance with guidelines.
- Managed claims receivables to ensure timely resolution.
- Cultivated strategic relationships within insurance marketplace to identify business opportunities.
- Sourced quotations from the insurance market for clients while addressing inquiries from insurers and clients.
Customer Service Representative
Billy Craig Insurance Brokers
St. James, Jamaica, West Indies
01.2006 - 07.2012
- Coordinated documentation processing to support daily activities of Risk Manager.
- Assisted customers with transactions, ensuring efficient service delivery.
- Collected cash and issued receipts as necessary.
- Prepared Motor Vehicle Cover Notes and obtained Certificates from Insurers for timely submission to customers.
Education
Bachelor of Science - Business Administration
City University of New York- Medgar Evers College
Brooklyn, NY06-2021
Bachelor of Science - Financial Economics - Deferred
City University of New York- Medgar Evers College
Brooklyn, NY06-2021
Skills
- Customer relations management
- Documentation and reporting
- Insurance expertise
- Lotus Notes proficiency
- Marketing strategies
- Microsoft Office Suite
- Networking skills
- Policy analysis and development
- Strategic planning
- Telephone communication skills
Summary
Seeking Remote work in a Customer Service / Call Center Operator position in the Retail / Hospitality / Bank industries, working towards a career path., Microsoft Office Suite, Business Law Principles, Research & Analysis, Accounts Payable/Receivable, Social Media Proficient, Insurance Claims Processing, Risk Mitigation, Underwriting, Critical Thinker, Team Player, Excellent Customer Service, Sales Representative
Timeline
Underwriter
British Caribbean Insurance Company Ltd.
03.2017 - 06.2017
Broker
Gallagher
08.2012 - 12.2016
Customer Service Representative
Billy Craig Insurance Brokers
01.2006 - 07.2012
Bachelor of Science - Business Administration
City University of New York- Medgar Evers College
Bachelor of Science - Financial Economics - Deferred
City University of New York- Medgar Evers College