Simone Dover
Brooklyn,NY
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Charter Communications, Spectrum
Flushing, Queens, NY
03.2021 - 08.2023
- Resolved customer complaints promptly and efficiently on both inbound and outbound calls.
- Successfully handled equipment problems encountered with cable, internet, and cell phone services.
- Supplied knowledge regarding products and services.
- Followed up with customers via outbound calls to verify if their concerns were addressed.
Jewel Human Services
Brooklyn, NY
05.2018 - 03.2020
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Assisted with planning and coordination of activities and outings based on individual needs.
Customer Service Representative
Verizon Wireless Corporation
Chandler, AZ
11.2005 - 05.2014
- Tasked with handling both inbound and outbound calls to address billing and equipment concerns.
- Delivered precise information on products and services and conducted follow-ups to guarantee customer satisfaction.
- Additionally, I was part of the retention team, assisting customers who called to cancel services by proposing various packages tailored to their needs and budget.
- Achieved outstanding results by consistently exceeding sales objectives.
Education
GED -
Woodbridge High School
Woodbridge, NJ12-1998
Skills
- Escalation management
- Microsoft PowerPoint
- Credit card payment processing
- Inbound and Outbound Calling
- Data Collection
- Information Security
- Product Knowledge
- Complaint Handling
Timeline
Customer Service Representative
Charter Communications, Spectrum
03.2021 - 08.2023
Jewel Human Services
05.2018 - 03.2020
Customer Service Representative
Verizon Wireless Corporation
11.2005 - 05.2014
GED -
Woodbridge High School