SIMONE GABRIEL
Homestead
Summary
Operations and security management professional with a focus on enhancing organizational efficiency through effective employee relations, onboarding, and training. Demonstrated capability in coordinating staffing, maintaining compliance, and managing confidential records while fostering productive relationships with leadership and clients.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Operations site supervisor
Allied Universal
Miami
04.2023 - Current
- Supervised daily security operations, coordinating staffing schedules, shift assignments, and ensuring operational coverage.
- Manage multiple priorities while maintaining exceptional customer service and operational efficiency.
- Train and mentor new employees on company policies, security procedures, customer service expectations, and site-specific operations.
- Conduct interviews with prospective employees and recommend qualified candidates for hire.
- Coordinate and facilitate new hire onboarding, orientation, and completion of employment documentation.
- Acted as primary liaison among management, employees, contractors, clients, and visitors to facilitate effective communication.
- Prepared reports and operational summaries to inform and support leadership decision-making.
Production Operator
LyondellBasell
Evansville
10.2022 - 01.2023
- Analyzed data to pinpoint process improvements, enhancing overall operational effectiveness.
- Worked with cross-functional teams to enhance product quality and streamline operational efficiency.
- Recorded and organized production data and operational documentation to ensure compliance and accuracy.
Shift Security Supervisor
Akima Global Services
Homestead
01.2017 - 10.2019
- Coordinated schedules and daily assignments for multiple security teams to ensure optimal coverage and response times.
- Liaised between employees, contractors, management, and law enforcement to facilitate communication and collaboration during security incidents.
- Prepared incident reports and management updates to inform stakeholders and support decision-making.
- Ensured compliance with federal regulations, company policies, and contractual requirements.
- Maintained compliance documentation and operational records.
Laborer
Local 1652
Pompano Beach
02.2017 - 01.2019
- Executed daily operational activities in line with OSHA standards to maintain a safe work environment.
- Ensured compliance with safety documentation to support workplace safety protocols.
- Contributed to quality assurance by providing accurate reports to enhance process reliability.
Lead Clerk – Release of Information (ROI)
Baptist Health South Florida
Kendall
11.2007 - 10.2016
- Processed high-volume document requests accurately, ensuring timely access to critical patient information.
- Managed confidential patient medical records while maintaining HIPAA compliance.
- Coordinated communication among physicians, patients, attorneys, insurance companies, and healthcare departments to streamline information exchange.
- Maintained electronic document management systems and regulatory documentation.
- Provided exceptional customer service while supporting multiple departments, enhancing patient and stakeholder satisfaction.
Security Supervisor
50 State Security
Miami
12.2006 - 12.2007
- Supervised daily security operations and coordinated staffing assignments to ensure optimal coverage.
- Ensured compliance with company security policies, contributing to overall safety and risk management.
- Managed visitor access and credential verification to enhance security protocols.
- Prepared daily activity reports and maintained operational documentation.
Front Desk Agent / Night Audit Supervisor
Cheeca Lodge & Spa Resort
10.2004 - 11.2005
- Delivered exceptional guest service in a fast-paced hospitality environment.
- Coordinated guest reservations and front desk operations to ensure smooth check-in and check-out processes.
- Maintained guest records and administrative documentation to support efficient front desk operations.
- Managed nightly financial reconciliation and reporting to maintain accurate financial records.
Lead Customer Care Representative
Provision Response Corporation
Cutler Bay
05.2003 - 10.2004
- Delivered professional customer support and resolved issues to enhance customer satisfaction.
- Recorded customer interactions accurately, adhering to service standards to improve service quality.
- Safeguarded confidential customer account records to ensure data integrity.
Education
Pre-Bachelor of Science -in Progress -
Miami Dade College
07-2026
High School Diploma -
Piper High School
Tamarac Fl07-2003
Skills
- Operations Management
- Operational Administration
- Employee Relations
- Candidate selection
- Employee onboarding
- Staff Training & Development
- Workforce scheduling
- Operational Documentation
- Policy compliance
- Process Improvement
- Data Analysis
- Data Visualization
- Workflow Automation
- Microsoft Office Suite
- Microsoft 365
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Teams
- SharePoint
- WinTeam
- EHub
- Database Management
- Document Management Systems
- Confidential Documentation
- Time Management
- Attention to Detail
- Problem Solving
- Team Leadership
- Communication
- Customer Service Excellence
- Calendar Management
- Personnel Records Management
- AI productivity tools
- AI productivity tools
Certification
- Florida Class D Security License
- Florida Class G Statewide Firearm License
Languages
- English
- Haitian Creole (Native)
Timeline
Operations site supervisor
Allied Universal
04.2023 - Current
Production Operator
LyondellBasell
10.2022 - 01.2023
Laborer
Local 1652
02.2017 - 01.2019
Shift Security Supervisor
Akima Global Services
01.2017 - 10.2019
Lead Clerk – Release of Information (ROI)
Baptist Health South Florida
11.2007 - 10.2016
Security Supervisor
50 State Security
12.2006 - 12.2007
Front Desk Agent / Night Audit Supervisor
Cheeca Lodge & Spa Resort
10.2004 - 11.2005
Lead Customer Care Representative
Provision Response Corporation
05.2003 - 10.2004
Pre-Bachelor of Science -in Progress -
Miami Dade College
High School Diploma -
Piper High School