Simone Goff
Atlanta,GA
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Trainer
Kroger
Forest Park, GA
04.2022 - Current
- Provided on-site coaching and mentoring to new employees in the operations team.
- Recommended changes or improvements in existing training processes as needed.
- Resolved any issues raised by participants during the training session in a timely manner.
- Provided feedback on employee performance based on observed results during training sessions.
- Explained goals and expectations required of trainees.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
Learning Ambassador
Amazon
East Point , GA
09.2019 - 04.2022
- Communicated regularly with instructors regarding any changes or updates required in course content.
- Assessed learners' needs through surveys, interviews, focus groups.
- Conducted one-on-one or group tutorials for employees who needed extra help with assignments.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
Customer Service Manager
Walmart
Atlanta, GA
04.2014 - 11.2019
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Scheduled staff shifts according to business needs ensuring adequate coverage at all times.
- Conducted regular audits of register transactions to ensure accuracy of amounts recorded.
- Built and maintained working relationships with peers and upper management.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
High School Diploma -
Campbell High School
Smyrna, GA05-2012
Some College (No Degree) - Emergency Medical Technology
Atlanta Technical College
Atlanta, GASkills
- Operations Management
- Business Analysis
- Warehouse Management
- Retail Operations
- Staff Training
- Time Management
- Issue Resolution
- Shift Scheduling
- Customer Service
- New Hire Training
Certification
- Forklift Certified
Languages
English
Professional
Accomplishments
- Employee of the month
References
References available upon request.
Timeline
Operations Trainer
Kroger
04.2022 - Current
Learning Ambassador
Amazon
09.2019 - 04.2022
Customer Service Manager
Walmart
04.2014 - 11.2019
High School Diploma -
Campbell High School
Some College (No Degree) - Emergency Medical Technology
Atlanta Technical College