Simone Hall
Fort Lauderdale,FL
Summary
Dynamic professional with a proven track record at Broward Nursing Rehab Center, excelling in roles requiring exceptional customer service and stringent food safety compliance. Skilled in problem-solving and relationship building, I significantly improved patient satisfaction and reduced customer complaints. Expert in cleaning, sanitizing, and food preparation, my approach enhances team productivity and fosters collaborative success. Very fast learning when it comes to anything. Also have computer skills and likes to learn different things.
Professional in healthcare support with experience in dietary services. Expertise in meal preparation, food safety, and nutrition. Strong focus on team collaboration and achieving results. Reliable and adaptable, with skills in communication, organization, and customer service.
Overview
16
16
years of professional experience
Work History
Office Peronal/Dietary Aide
Broward Nursing Rehab Center
06.2016 - Current
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Followed all food safety regulations while preparing meals for patients.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
Customer Service Manager
Winn Dixie Supermarket
03.2009 - 10.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Kept accurate records to document customer service actions and discussions.
Education
High School Diploma -
Stranahan High School
Fort Lauderdale, FL06-2010
Skills
- Time management
- Problem-solving
- Cleaning and sanitizing
- Customer service
- Verbal communication
- Relationship building
- Flexible schedule
- Computer skills
- Food preparation
- Sanitization
- Food presentation
- Detail-oriented
Timeline
Office Peronal/Dietary Aide
Broward Nursing Rehab Center
06.2016 - Current
Customer Service Manager
Winn Dixie Supermarket
03.2009 - 10.2016
High School Diploma -
Stranahan High School
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