Simone Harvey

-Monitored patient treatments for adherence to proper technique.
-Maintained consistent and open communication with physical therapists for effective coordination of patient
care.
-Provided guidance and instruction to patients regarding therapeutic exercises and activities.
-Monitored and recorded patient progress in response to therapy

• Provided guidance to new staff
• Maintained accurate records of trainees' progress throughout the training program.
• Provided exceptional service to high volume of over 200 reservations per day
• Provided constructive feedback and positive reinforcement to keep trainees motivated.

• Answered over 300 phone calls a day to provide information, resulting in effective business correspondence.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Managed incoming calls for a resort with 10,000 guests per day while providing information or transferring callers to appropriate personnel.
• Responds to guest inquiries and requests in a timely, friendly and efficient manner