Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Simone Hollis

Union City,GA

Summary

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

10
10
years of professional experience

Work History

Operations Supervisor

DHL Supply Chain
11.2022 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Motivated and trained employees to maximize team productivity.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.

Shift Manager

RaceTrac Petroleum, Inc.
09.2019 - 10.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Customer Care Specialist

Restoration Hardware
06.2017 - 08.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Took ownership of customers issues to follow problems through to resolution.
  • Responded to customer inquiries via phone, email and web-based platforms.
  • Collaborated with cross-functional teams to ensure seamless service delivery for customers.
  • Retained at-risk customers by identifying their needs and offering tailored solutions, resulting in reduced churn rates.

Customer Service Representative

Adecco
07.2014 - 05.2017
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High School Diploma -

Palm Bay Magnet Senior High School
Melbourne, FL
05.2024

Skills

  • Operations Management
  • Performance monitoring
  • Task Delegation
  • Staff Supervision
  • Customer Relations

Personal Information

Willing To Relocate: Anywhere

Timeline

Operations Supervisor

DHL Supply Chain
11.2022 - Current

Shift Manager

RaceTrac Petroleum, Inc.
09.2019 - 10.2022

Customer Care Specialist

Restoration Hardware
06.2017 - 08.2019

Customer Service Representative

Adecco
07.2014 - 05.2017

High School Diploma -

Palm Bay Magnet Senior High School

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Simone Hollis