Simone Joseph
Toano,West End
Summary
Dedicated waitress with a strong focus on customer service and team collaboration. Expertise in multitasking and creating a welcoming atmosphere to enhance guest experiences. Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly. Developed exceptional customer service skills in fast-paced restaurant environment, seeking to transition into new field. Possesses strong abilities in communication and teamwork
Overview
23
23
years of professional experience
1
1
Certification
Work History
Waitress
Bombashay
Tortola
03.2023 - Current
- Provided exceptional customer service to enhance dining experiences.
- Managed multiple tables efficiently in fast-paced environment.
- Collaborated with kitchen staff to ensure timely order delivery.
- Assisted in training new waitstaff on menu items and service standards.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Tour Guide
Ramasco Group of Company
Tortola
01.2017 - 2022
- Led engaging, dispatching tours and enhancing visitor understanding of the Island
- Mentored junior staff in best practices for engaging diverse audiences during guided tours.
- Conducted regular safety checks on equipment and facilities to ensure compliance with industry regulations.
- Facilitated interactive workshops for guests, fostering a deeper connection to nature and sustainable practices.
- Gathered guest feedback to refine tour offerings, resulting in improved ratings and repeat visits.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Participated in continuing education opportunities to stay current on industry trends and best practices.
- Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
- Conducted pre-tour briefings to set expectations and share important information, enhancing guest preparedness and satisfaction.
- Assisting in other departments including UPS, Bartending, Front Desk, Filing tour information and Sales.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
Quick Service Attendant
Disney Cruise Lines
Florida, US
09.2013 - 01.2017
- Model and Respect Disney Heritage , Traditions and Values
- Delivered exceptional service in fast-paced dining environments, enhancing guest experiences.
- Support all quick Service Operations as directed by AQSM
- Completed assigned tasks promptly, often exceeding expectations in terms of quality or speed of completion.
- Operated and maintained food service equipment, ensuring cleanliness and compliance with safety standards.
- Responsible for providing exceptional guest service, delivering professional and flawless presentation.
- Collaborated with team members to streamline workflows, improving efficiency during peak service hours.
- Maintain all Quick Service Outlines in show ready condition.
Merchandising/Sales Associate
Fadi’s Boutique
Castries St. Lucia
04.2008 - 09.2013
- Assisted customers in selecting merchandise, enhancing shopping experience and driving sales.
- Maintained visual merchandising standards to ensure appealing product displays.
- Processed transactions efficiently using POS systems, ensuring accuracy in sales reporting.
- Collaborated with team members to exceed daily sales targets and improve store performance.
- Handled inventory management tasks, including restocking shelves and organizing stockroom efficiently.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Performed cash, card, and check transactions to complete customer purchases.
Bartender
DJ’s Sports Bar
St. Lucia
12.2005 - 09.2013
- Crafted and served diverse beverage selections, enhancing customer satisfaction and experience.
- Managed bar inventory and supplies, ensuring optimal stock levels and minimizing waste.
- Clean Pool boards and ensuring pool sticks are stacked and chalked.
- Collaborated with kitchen staff to synchronize food and drink service during peak hours.
- Resolved customer complaints effectively, fostering a welcoming environment for patrons.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Identify when to cut off a guest consumption of alcohol.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Tour Guide
Rainforest Sky Rides
Chassin, St. Lucia
03.2006 - 06.2011
- Provide General Information about the island (geography, demography, population density, culture, flora, for a, animal species
- Developed and implemented educational materials to enrich guest experiences and promote environmental awareness.
- Extensive Knowledge about the wildlife, plants and trees found in the rainforest
- Trained new tour guides on safety protocols, customer service standards, and effective storytelling techniques.
- Prepare for the tour, charged and fully operational radios, safety gear, ponchos, suits, medical kits etc
- Collaborated with management to innovate tour routes, improving guest satisfaction and operational efficiency.
Waitress
Le Sport Hotel
Cap Estate, St. Lucia
09.2003 - 11.2005
- Handled customer inquiries and resolved issues promptly to maintain satisfaction.
- Maintained cleanliness and organization of dining area throughout shifts.
- Contributed to team efforts by supporting special events and promotions.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
Education
High School Diploma -
Vide Boutielle Secondary School
Castries, St.Lucia06.2001
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Hospitality service expertise
- Table setting
- Time management
- Performance improvement
- Table bussing
- Food service etiquette
- Liquor, wine, and food service
- Reliability and punctuality
- Special event coordination
- Sales expertise
- Sales techniques
- Upselling techniques
Certification
- Fire Prevention and Fire Fighting -Theory only
- Tour guid
- Customer Service Training
- FCCA Frontline and Customer Service
- Elementary First Aid - Theory
- Personal Survival Techniques
- Passenger Ship Training
- Security Awareness
- Personal Safety and Social Responsibilities
Languages
English
Creole
Timeline
Waitress
Bombashay
03.2023 - Current
Tour Guide
Ramasco Group of Company
01.2017 - 2022
Quick Service Attendant
Disney Cruise Lines
09.2013 - 01.2017
Merchandising/Sales Associate
Fadi’s Boutique
04.2008 - 09.2013
Tour Guide
Rainforest Sky Rides
03.2006 - 06.2011
Bartender
DJ’s Sports Bar
12.2005 - 09.2013
Waitress
Le Sport Hotel
09.2003 - 11.2005
High School Diploma -
Vide Boutielle Secondary School