Simone Lanot
Fort Lauderdale,FL
Summary
Dedicated, dependable, passionate Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Cashier
Publix Supermarkets Store
Tallahassee, FL
12.2023 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Amrltn
Self-employed
Tallahassee, FL
06.2019 - Current
- Constructed and styled garments by hand and by machines.
- Collaborated with photographers and stylists to showcase brands and merchandising standards.
- Developed strategies for building income, and distribution models.
- Identified operational weaknesses and developed improvement plans to correct problems.
Pocah Rouge
Self-employed
Tallahassee, FL
12.2017 - Current
- Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, catalogs, posters and other promotional materials.
- Consulted with clients to define design requirements and manage product development projects.
Customer Service Representative
Nations Benefits
Plantation, FL
11.2022 - 11.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Regional Producer
BrandStar
Tallahassee, FL
04.2022 - 08.2022
- Shared ideas, brainstormed with other staff members and developed case studies based upon previously delivered projects.
- Coordinated production schedules, editing, printing and duplication processes.
- Produced leads by cold calling prospects, networking at events and effectively using social media networks.
Customer Service Cashier
Publix Grocery Store
Tallahassee, FL
11.2018 - 06.2019
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
Senior Loan Advisor
OneLoanPlace
Tallahassee, FL
10.2017 - 01.2018
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Identified valuable solutions for customers with credit problems.
Customer Service Representative
Teleperformance
North Lauderdale, FL
02.2017 - 10.2017
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Assisted in technical support process refinement to improve customer service and support.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Customer Service Representative
IQOR
Pompano Beach, FL
09.2016 - 02.2017
- Assisted customers in making payments on accounts and setting up payment plans.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
Sales Clerk
Old Navy
Coral Springs, FL
09.2015 - 09.2016
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
Education
High School Diploma -
Northeast High School
Oakland Park05.2016
Skills
- Design Strategy
- Customer Service
- Logo Creation
- De-escalation Techniques
- Data Entry and Maintenance
References
References available upon request.
Timeline
Cashier
Publix Supermarkets Store
12.2023 - Current
Customer Service Representative
Nations Benefits
11.2022 - 11.2023
Regional Producer
BrandStar
04.2022 - 08.2022
Amrltn
Self-employed
06.2019 - Current
Customer Service Cashier
Publix Grocery Store
11.2018 - 06.2019
Pocah Rouge
Self-employed
12.2017 - Current
Senior Loan Advisor
OneLoanPlace
10.2017 - 01.2018
Customer Service Representative
Teleperformance
02.2017 - 10.2017
Customer Service Representative
IQOR
09.2016 - 02.2017
Sales Clerk
Old Navy
09.2015 - 09.2016
High School Diploma -
Northeast High School
Similar Profiles
Axel Auf dem kampeAxel Auf dem kampe
Deli Clerk at Publix Supermarkets StoreDeli Clerk at Publix Supermarkets Store
Michelle MasseyMichelle Massey
Deli Associate at Publix Supermarkets StoreDeli Associate at Publix Supermarkets Store
Izabella GuillanIzabella Guillan
Customer Service Staff at Publix Supermarkets StoreCustomer Service Staff at Publix Supermarkets Store
Landon KopaczLandon Kopacz
Meat Cutter at Publix Supermarkets StoreMeat Cutter at Publix Supermarkets Store
Jodnel Jean-BaptisteJodnel Jean-Baptiste
Plumber's Assistant at Jean HerbertPlumber's Assistant at Jean Herbert