Anna Julia Bassols
Manchester,MI
Summary
Hardworking employee with time management, customer service, and multitasking abilities. Devoted to giving every client a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Cashier Floor Supervisor
Alber Orchard & Cider Mill
Manchester, Michigan
08.2019 - 12.2024
- Ensured that cashiers performed their duties in accordance with company policy and procedures.
- Coordinated with store managers on scheduling changes or special events.
- Assisted with training new hires on proper cashiering techniques.
- Implemented policies and procedures related to safety, security, merchandising displays.
- Maintained a clean work area free from clutter or debris.
- Resolved customer complaints promptly and professionally.
- Kept up-to-date on current promotions and specials offered at the store.
- Provided feedback on staff performance and coached employees on ways to improve their job skills.
Barista
Bon Appetit Management
Hillsdale, Michigan
10.2020 - 01.2023
- Adhered to health department regulations concerning sanitation standards.
- Created promotional displays for advertising special events or promotions at the cafe.
- Trained new baristas on food handling safety measures and equipment management protocols.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Provided menu recommendations to customers and crafted beverages based on their preferences and dietary restrictions, meeting customers' individual needs.
- Exhibited a composed attitude amidst busy periods and special occasions, effectively working together with colleagues to achieve streamlined operations and exceptional customer service.
- Managed daily transactions on a computerized point-of-sale system while adhering to company security protocols for handling significant monetary amounts.
- Supported management in performing assigned duties to maintain high standards of conduct and service, contributing to the company's reputation.
Marketing Intern
Hillsdale College Athletics
Hillsdale, MI
01.2023 - 05.2024
- Developed and implemented social media tactics to enhance participation of campus community and alumni.
- Participated in brainstorming sessions with marketing team members to develop promotional materials for the Hillsdale College Charger rebranding initiative.
- Utilized social media platforms & websites to promote upcoming sporting events as well as solicit feedback from attendees following completion of an event.
- Collaborated with designers to develop compelling visuals for campaigns, utilizing design softwares Sideline and Adobe Photoshop.
- Facilitated communication between the marketing department and other internal teams.
- Provided excellent customer service to patrons and athletes at all times.
- Collected feedback from various areas of campus to enhance ticket sales and boost attendance at sporting events.
- Achieved operational success for 'Charlie's Trading Post', a newly introduced merchandise store managed in collaboration with Hillsdale College Athletics' marketing team.
- Reported important feedback about sales and popular merchandise.
- Coordinated with the events team during home matches to create an exciting audience experience by managing live video and ad boards, promotional tables, and half-time promotional events.
Education
Bachelor of Arts - Art
Hillsdale College
Hillsdale, MI05-2024
Skills
- Sales Leadership
- Design strategy
- Branding and Identity
- Adaptability
- On-site Execution
- Graphic Design Insight
Affiliations
- Practices traditional farming methods.
- Video editing/documentary filmmaking.
- Traveling and outdoor adventures through camping, hiking, and fishing.
- Frequent volunteerism through independent efforts and GOAL Programs. Including but not limited to Read>Lead>Acheive, Journal Buddies, Humane Society, and Helping Hands Pregnancy Resource Center.
Accomplishments
- One of the filmmakers of 'Aliens in the Arb: The Incredible Story of the 1966 Hillsdale UFO Sightings'
- Angel of Excellence Academic Award: This individual is a Pi Beta Phi member that has dedicated a lot of time to mastering a new skill. She demonstrates diligence in course work but also uses her time for service work and the development of leadership capabilities.
References
References available upon request.
Timeline
Marketing Intern
Hillsdale College Athletics
01.2023 - 05.2024
Barista
Bon Appetit Management
10.2020 - 01.2023
Cashier Floor Supervisor
Alber Orchard & Cider Mill
08.2019 - 12.2024
Bachelor of Arts - Art
Hillsdale College
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